Tech Support Engineer
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy infrastructure chemicals and minerals safely efficiently and more sustainably.
Were the first software business in the world to have our sustainability targets validated by the SBTi and weve been recognized for the transparency and ambition of our commitment to diversity equity and inclusion. Weve also recently been named as one of the worlds most innovative companies.
If youre a curious and collaborative person who wants to make a big impact through technology then we want to hear from you! Find out more at AVEVA Careers.
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Job Title:Tech Support Engineer
Location:Paris France
Employment Type: Full-time
The job
You will join the Technical Support team based in France and responsible for the Engineering portfolio. As a Tech Support Engineer reporting to the French Technical Support Manager your main mission is to provide customer support for AVEVAs Engineering product portfolio and to contribute to AVEVAs business growth by ensuring customer satisfaction.
The work will be carried out from AVEVAs office in Paris or remotely from Home according to our homework policy or at customers location (in France Europe rest of the World if needed).
The range of customers is large from multinational customers through to smaller national and regional customers.
The primary product to be supported in this role is AVEVA Engineering with the potential to extend to all AVEVA software in the Unified Engineering portfolio (E3D Diagrams Unified Engineering).
Key responsibilities
- Provide highly expert and personalized first line product support to customers.
- Promptly address and resolve customer complaints or technical issues and escalate if necessary.
- Review and update support cases to ensure AVEVA meet KPIs outlined in customer support procedures.
- Technical: work within a dynamic team and show flexibility in the use and development of personal and technical skills to maximize the teams efficiency.
- Customers: Develop good working relationships with customers and always provide the highest level of customer service and professionalism.
Essential requirements
- Masters or Engineers degree with a focus on (but not limited to) software engineering.
- Proven experience in plant engineering working for Owner Operators EPCs or Service providers.
- Familiar with software programming ideally C# or exposure to PML (AVEVAs programming language) would be an advantage.
- Excellent writing and speaking communication skills.
- French: Mother tongue
- English: Business fluent - Strong customer oriented and customer satisfaction approach
Desired skills
- Proven experience using or configuring AVEVA Engineering Products: E3D Diagrams Engineering...
- Positive attitude enthusiastic self-motivated and customer-focused
- People-person and team player enjoying the cross-functional interaction required for this position
- Quick learner with an inquiring mind
Commercial at AVEVA
Our Commercial team comprised of over 2000 dedicated colleagues is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales support success managers and business operations everyone shares a common goal: to deeply understand our customers needs and deliver tailored solutions.
If youre passionate about driving growth tackling complex business challenges and fostering strong customer relationships youll find success and fulfilment in our Commercial team.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
At AVEVA, we work with you and harness the power of our ecosystem, to deliver solutions and expertise to optimize engineering, operations and performance.
