Inside Sales Specialist

Reporting to the Global Sales Manager in the Healthcare division the Inside Sales Specialist is responsible for managing a defined portfolio of clients processing orders preparing and sending proposals and ensuring smooth execution of sales agreements remotely. This role focuses on building and maintaining strong relationships with clients supporting Business Developers with client insights and order management and tracking sales activities in the CRM system.
This position plays a key role in ensuring client satisfaction timely order fulfilment and achieving revenue targets through effective portfolio management.

Key Responsibilities:

Account Management & Client Support

• Manage a defined portfolio of clients serving as the primary point of contact.
• Maintain and strengthen relationships with clients ensuring satisfaction and addressing their needs promptly.
• Understand client requirements to provide tailored solutions.

Quoting & Sales Execution

• Prepare and send proposals and quotations on time.
• Follow up on offers to drive approvals and contract signings.
• Support clients through the sales process remotely addressing questions and clarifying terms.
• Ensure timely closure of contracts to meet revenue targets.

Sales Reporting & Pipeline Management

• Maintain up-to-date client records and pipeline in CRM systems.
• Track key metrics such as order status renewal dates and revenue forecasts.
• Provide regular updates and reports to management on portfolio performance.

Support to Business Development

• Assist Business Developers by providing client insights preparing preliminary offers and supporting follow-ups.
• Coordinate with Business Developers to ensure seamless handover and alignment on account strategy.
• Process orders received by Business Developers customers ensuring all details are accurately reported.
• Track sales activities on CRM system to ensure proper reporting.

Skills

Sales & Communication Skills

• Excellent verbal and written communication skills
• Strong persuasion and negotiation abilities
• Active listening and needs-analysis skills
• Professional phone email and video-meeting presence

Organizational & Analytical Skills

• Strong time management and prioritization skills
• Ability to manage multiple leads and accounts simultaneously
• Data-driven mindset with the ability to track KPIs and pipelines

Technical & Digital Skills

• Proficiency with CRM systems (e.g. Dynamics)
• Comfortable with sales tools video conferencing and MS Office / Google Workspace
• Ability to quickly learn new products and systems

Interpersonal & Behavioral Skills

• Customer-focused and solution-oriented mindset
• Resilience and persistence in a target-driven environment
• Ability to work independently and as part of a team
• Adaptability and openness to feedback

Qualifications :

Background & Experience

• 2 years previous experience in inside sales customer service business development or account support
• Experience in B2B sales is preferred
• TIC industry experience is a strong advantage
• Exposure to lead qualification quoting order processing or account management

Education

• Bachelors degree in business Sales Marketing Economics Chemistry Pharmacy or related field.
• Equivalent professional experience may substitute formal education

Language & Cultural Skills

• Italian; Fluency in English; additional languages are a strong advantage
• Ability to work in an international or multicultural environment

Additional Information :

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity! As an Equal Opportunity Employer the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: description:Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics and in the support of clinical studies as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years Eurofins has grown from one laboratory in Nantes France to ca. 65000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1000 companies across 60 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2024 Eurofins generated total revenues of EUR 6.95 billion and has been among the best performing stocks in Europe over the past 20 years.

Remote Work :

No

Employment Type :

Full-time