Document Production Workflow Coordinator (Sunday-Wednesday 7 AM-6 PM)

The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level.  Advanced ability to assess documents has a technical eye to detect and ensure proper corrections (proofing edits conversions formatting creation comparisons etc.) for requesters.  The position requires advanced software aptitude in those programs used for document production as well as speed and accuracy in a high-volume high-pressure production environment.  The Document Production Workflow Coordinator may require the training of team members and may be responsible for the day-to-day coordination of workflow within a shift or site.

• *Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester.  Seeks alternate solutions to deadline requests as needed
• *Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines especially when working with escalated deadlines or issues
• *Acts as a leading definitive resource for all questions relating to document production proofreading and quality assurance by the team
• *Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
• *Detects formatting and compositional errors in documents; verifies citations are properly formatted
• *Checks corrected proofs of documents against mark-up for comparison and quality assurance
• *Adheres to and monitors team members adherence to formatting standards utilizing generally accepted proofreading marks and use of standard reference resources with an understanding of the clients business environment.
• *Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests including meeting deadlines and delivering high-quality work
• *Responsible for development and delivery of on-going training of new and existing team members in existing processes as well as new trends or processes for document production work
• *Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the clients expectations for quality timeliness and service
• *Trains more junior staff members as needed
• Communicates with manager and/or client on job or deadline issues in a timely and professional manner
• Assists the Lead Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members
• Facilitates teams adherence to company policies (conduct attire performance attendance)
• Works collaboratively demonstrating open and flexible communication within and across team members
• Contributes to recommendations for individual development goals trainings or performance expectations to Lead Supervisor or Manager to enhance team skill levels and quality outputs
• Interact with clients in person over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.

Qualifications :

• Bachelors degree or equivalent with years of experience able to substitute
• Minimum of 3 years prior office experience proofreading word processing or document production experience
• Advanced knowledge of Microsoft Office suite; able to technically troubleshoot applicable software specific to the business/client
• MS Office (Word Excel PowerPoint) certification desired
• Advanced knowledge of document production and/or proofreading procedures and/or generally accepted practices
• Extensive experience in business terminology document production and/or proofing formats; skill and efficiency in use of reference resources
• Attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results
• Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to client and other team members in a professional and customer service oriented manner
• Ability to work in a fast-paced deadline driven team environment
• Good judgment and organizational skills with sound decision-making ability and solutions-oriented approach with the ability to ask for and follow directions
• Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production
• Communicate with team members Lead Supervisor Manager and/or Client on job or deadline issues
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Additional Information :

RRDs current salary range for this role is $19-21.65/hour. The salary range may be adjusted based on the applicable geographic location of the hired employee and the range may change in the future. At RRD it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon but not limited to education skills experience proficiency performance shift and location. Depending on the role in addition to base salary the total compensation package may also include participation in a bonus commission or incentive program. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability/veterans

Remote Work :

No

Employment Type :

Full-time