Slot Attendant

Essential Job Functions:

• Customer Service: Actively patrols assigned sections looking for opportunities to surprise and delight guests. Sincerely greets welcomes and introduces self to all guests; uses guest name to create a personalized service experience; maintains the perception of luck celebrates the win offers a warm farewell and adds to the entertainment experience. Completes paper fills and jackpot payouts promptly accurately and with a high degree of personalized service while building relationships with guests. Consistently demonstrates a positive and upbeat attitude. Completes verification paperwork for jackpot payouts. Partners with other departments to execute slot transactions. Offers assistance to slot playing customers and explains features of slot machines. Clearly communicates functionality of Fast Cash (ticket in/ticket out) technology. Manages a large number and variety of slot machines played by customers according to policy and their level of play. Responds immediately to all requests for service (e.g. slot dispatch slot candle lights radio PBX customers) while meeting or exceeding department service standards. Exchanges coupons and currency for guests in compliance with procedures. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority (e.g. change service incorrect change securing drink service etc.). Keeps slot areas clean secure and well maintained. Keeps delays to a minimum by ensuring we have the right people in the right place at the right time. Takes initiative to meet the varying needs of our customers and has an awareness of where customers are located in a particular section.
• Slot Machine Service:Determines machine malfunction and identifies appropriate action. Corrects minor machine malfunctions (e.g. coin jams printer errors bill validators slot light repairs etc.) and/or partners with Slot Performance when appropriate. Ensures slot machines are ready for play (e.g. basic machine maintenance). Lifts and moves medium to heavy coin bags. Participates in slot machine upgrades and implementing new initiatives.
• Money Handling: Performs money-handling transactions such as paying jackpots and making change. May be required to reconcile slot wallets.
• Teamwork: Works and communicates well within department as well as with co-workers in other departments. Communicates and participates in team meetings to bring forth ideas about improving processes guest experiences and customer interactions.
• Slot Game Integrity & Security: Adheres to regulatory departmental and company policies in an ethical manner including those pertaining to federal and state regulatory laws and guidelines and ensures required gaming licenses are valid and up-to-date. Coordinates with Supervisors and Security to detect and prevent attempts to place customers and employees at risk compromises the integrity of the slot machines or damage company assets. Properly maintains all issued tools and equipment including proper key control
• Property Promotions: Promotes and generates new membership into the Total Rewards program. Introduces Caesars Rewards to new players by providing guests with information regarding program services and benefits. Communicates specific information about casino events (e.g. slot tournaments marketing promotions direct mail) and communicates general information about property events or services (e.g. restaurants shows conventions) and directs or personally escorts customers to appropriate sources for more information (e.g. information booths phone numbers supervisors etc.).
• Works a flexible schedule including weekends evenings and holidays.
• Works a reasonable amount of overtime when required.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member front or back of house should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up look around (head on a swivel); look for opportunities to greet guests and others; please remember that when you are on the floor you are on stage.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.

Player Satisfaction

Physical Mental & Environmental Demands:

• Able to occasionally lift and carry up to 60 lbs.
• Able to bend reach kneel twist and grip items in order to perform basic machine repairs hopper fills etc.
• Able to walk and remain standing for a full shift
• Must maintain professional composure in all situations (e.g. demanding or threatening customers and during periods of high business volume)
• Able to tolerate areas containing secondary smoke high noise levels bright lights and dust
• Able to adjust pace based on customer demands and business volume while consistently meeting or exceeding department service standards.
• Able to respond to visual and auditory cues
• Must possess the manual dexterity and coordination to operate equipment (e.g. enter data into computer operate a calculator pull hopper out etc.) and to handle currency coin keys and buttons

Qualifications:

• Must be at least 21 years of age
• Able to accurately and legibly fill out accounting forms for position
• Must have knowledge or the ability to obtain knowledge of casino rules procedures and regulations pertaining to Slot Operations
• Must present a well-groomed appearance
• Must demonstrate the ability to add subtract multiply and divide
• Must understand safety issues associated with electrical equipment
• Must read write speak and understand English
• Must be willing to serve customers from a variety of backgrounds
• Must be willing to work nights weekends and holidays and work overtime