Junior Customer Success Executive

Why join us

At Vip District we are passionate about creating digital solutions that enhance employee engagement and foster long-lasting relationships between companies and their people. Our mission is to help organizations create better work environments boost motivation and retain top talent.

Now proudly part of the Epassi Group a leading European provider of employee benefits and mobile payments we are growing stronger as part of an international ecosystem of innovation well-being and purpose-driven impact. With almost 1000 employees across Europe Epassi has been recognized by the Financial Times as one of the fastest-growing companies in Europe.

Your main functions

• Collaborate with the sales teams to understand client requirements and provide technical solutions that fit the project.
• Configure and implement the services contracted by the client working closely with the technical and support teams.
• Act as an intermediary between the clients IT team and Vip Districts IT team in cases of system integrations.
• Provide support and training to clients regarding questions and the use of the implemented solutions.
• Proactively work on the details of the user journey in digital environments that combine multi-channel access (PC mobile web and mobile app) to ensure the correct functioning of the project.
• Identify areas for improvement and possible solutions to optimize and standardize work processes.

What are we looking for

Educational background in technical fields technological project management data analysis or digital marketing focused on analytics.

Experience in account management and project implementation in SaaS services

Strong organizational and analytical skills with attention to detail.

Proficiency with Excel Google Drive Jira and ability to adapt to new platforms quickly.

Fluent in Spanish and English (mandatory).

Excellent writing skills.

Curious mindset willingness to learn and a proactive attitude.

Extra points:

- Interest in data systems and their impact on business.

- Proficiency in MySQL/MariaDB.

- Proficiency in any other language of the cities where we operate: Catalan French Portuguese Italian Dutch or German.

What do we offer

• A competitive salary range tailored to your experience Yearly salary: 22000 - 26000
• Bonus & incentive structure based on individual performance.
• Hybrid work model: 2 days per week in our office.
• Meal vouchers and additional flex benefits.
• Flexible working hours to support work-life balance.
• Ongoing training & career development plans to help you grow within the company.
• Language classes and opportunities for continuous learning.
• Well-being initiatives and team activities to foster engagement and collaboration.