Assistant Supervisor, Park Operations (Guest Arrival) (Adventure Island)

Ready to dive into an exciting one-of-a-kind opportunity When it comes to your work do you want to do more than just get your feet wet At our water park youll play a key role in helping us deliver a memorable and positive experience for our guests. If youre passionate positive and hard-working wed love to have you join our team!

What you get to do:

• Ensure a safe environment for all ambassadors guests and animals.
• Responsible for the development of OJTs and ambassadors by providing training feedback and coaching.
• Ensure compliance to all state/federal regulations park policies and department procedures.
• Maintain the highest level of cleanliness in the park conduct quality inspections of assigned areas and follow up on any opportunities to improve.
• Respond to guest and ambassador needs.
• Report to Supervisors and Managers regarding the status of projects.
• Oversee completion of daily opening and closing procedures.
• Utilize problem solving skills to ensure positive guest resolutions as needed.
• Oversee assigned area.
• Ensure strict adherence to all cash handling procedures.
• Perform other miscellaneous tasks as required.

What it takes to succeed:

• Be at least 18 years old.
• Have a valid high school diploma or equivalent.
• Valid drivers license and able to meet companys driving guidelines.
• Provide excellent guest service to guests and ambassadors.
• Ability to remain calm and professional during challenging situations.
• Comfortable speaking in front of large groups of guests and team members.
• Be able to provide approved footwear (i.e. approved non-slip sneaker shoes specified color requirements etc.) upon first date of employment.
• Have a minimum of three (3) months park experience with no significant performance deficiencies within that period or equivalent three (3) months external leadership industry experience.
• Be able to successfully complete all legal company and department training requirements.
• Be able to perform job duties/task and meet the minimum qualifications of the positions within the scope of supervision.
• Have a working knowledge of the English language with excellent verbal and written communication skills.
• Have a working knowledge of all Microsoft Office applications.
• Excellent computer skills ability to work multiple selling systems preferred.
• Ability to operate in a cash handling environment previous cash handling experience preferred.
• Be able to walk and stand for long periods of time and work extreme weather conditions.
• Be willing to work a flexible schedule that includes weekdays weekends evenings and holidays.
• At least 3 days of unrestricted availability including weekends (1 must be between Friday-Sunday) and holidays during the non-peak season. (Labor Day through Memorial Day)
• At least 4 days of unrestricted availability including weekends (1 must be between Friday-Sunday) and holidays during peak season (Memorial Day through Labor Day).
• Consistently practices safe work habits including but not limited to the use of personal protective equipment lifting and reporting of unsafe situations.
• Be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
• Ability to lift 25 pounds and push/pull 50 pounds.
• Ability to climb stairs.
• Ability to bend sit stand squat stoop walk kneel reach with hands and arms at shoulder level or below climb and reach with hands and arms above shoulder level.
• Ability to bend and stoop to assist in cleaning the park.
• Ability to complete provided CPR/AED training/certification.

The perks of the position:

Ambassadors will enjoy a fun fast-paced environment and great teammates as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food merchandise etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION SEX NATIONAL ORIGIN SEXUAL ORIENTATION PREGNANCY GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS