IT Program Manager (AIML)

About the role:

Gartner is looking for anexperiencedITProgramManagerwho canprovide project and program leadership for technology projects within Gartners Digital Product and Technology organization.TheProgram Managerrole willguidemultiple globally distributedteamsunder Agile frameworks (Scrum/Kanban) forsmoothdeliveryofvarioussoftware developmentprojects.The IT Program Managerwill lead a complex Portfolio of IT projectsandwill beaccountable for theentire product delivery life cycle including thesoftware development processquality of the results benefits realization end usersatisfactionandtimelydeliveryof theprojects.In this role candidatewillbe requiredto manage and collaborate with geographically dispersed teamsand communicate with the stakeholders/leadership on regular basis with all relevant program/projectinformation.

Whatyouwill do:

• Responsible for the oversight and management of global technology-based projectportfolio in support of IT Infrastructure initiatives and accountable for fostering an environment of collaboration and high impact results.

• Partner with technical leadership to report project progress to executive level and cross-team stakeholders. Leverage personalexpertiseto develop and present rational conclusionsrecommendationsand directimplementationstrategies/action plans.

• Analyzingthe scope and direction of initiatives across multiple levels of management and organizational boundaries.

• Ability to influence and manage the expectations of clients team membersmanagementand external groupswithproventrack recordof acting as a valued IT business partner to senior leadership.

• Establish project metrics with available tools to track health quicklyanalyzeproblemsidentifyrootcauses create action plans assessimpactand develop resolution options. Program Manager willbe responsible forthe development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects

• Facilitate Scrum ceremonies such as daily stand-up meetings sprint planning sprint reviewgroomingand sprint retrospectiveandensuretimelydelivery of working codes (MVP) while guiding theteam under agileproject managementframework.

• Work as a liaison between the Product and Technical teams to prioritize backlog for the sprintsfor MVP developmentand ensure deliveries are made as described in the quarterly roadmap.

• Continuous collaboration with the cross-functional teams to ensure dependencies areidentified /managed effectively and any risks are managed ahead of time.

• Regularly communicate project status risks issues deliveries/ release statusteam-performancewith all stakeholders.

• Escalate obstacles without any delay and promotecontinuous improvement process based on feedback received during retrospective (create and manage Kaizens).

• Independently manage Change Management Process for the teams regular delivery.

• ActivelymonitorJIRA boardsensure high deliverability of working codes (>80%)and keep team performance data up to date for management view.

• Triage Production/ Securityissues with the dev and product partners for a quick resolution.

• Ensure the establishment of a safe working environment by promoting open discussion betweenthe team members. Encourage team to discuss ideas irrespective of theirscale and merits.

• Develop comprehensive risk management frameworks toidentify assess and mitigate potential threats to program success.

• Conflict negotiation within and beyond the team as needed basis.

What you will need:

• Bachelors degree (or higher) in Computer Science or relatedSTEMfields.

• Minimum of8years of experience inworking with IT Development and/or IT Infrastructure teams in a project management capacityand overall15 years ofITindustry experience.

• Certification in any Agile Methodologies (CSM or PSM preferred)

• Must have worked on an AI/ML based project environment earlier and have strong understanding of related terms (generative ai vs. ai agent vs. agentic ai LLM RAG prompting etc.)

• Strong understanding of various AgileMethodologies like Scrum KanbanScrumbanLean Product Development JITetc.

• Strong understanding of SDLC STLC Project Planning Change Managementis.

• Ability to lead andfacilitatevarious project ceremoniesindependentlyfor multiple teams across the globe.

• Guide and coach team members on agile methodologies.

• Coordinate with multiple different cross-functional teams including business/product teamsforeffectiveproject collaborationand product delivery.

• Should be a quick learner of business/product domain(s)andactivelyparticipatein problem solving/ issue analysis.

• Mustpossessexcellent verbal/written communication skills.

• Proficiencyin Agile tools such as JIRA Confluence ServiceNow; as well as Microsoft suites including MS-Project.

• Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables.

PreferredSkills:

• Understanding of software programming DB queries AWS.

• SAFe Kanban or PMP certification is a Plus.

• Reporting withPowerBIis a Plus.

• Understanding of DevOps methodologiesis a plus.

Dont meet every single requirement We encourage you to apply anyway. You might just be the right candidate for this or other roles!

What you will get:

• Competitive compensation.

• Limitless growth and learning opportunities.

• Ongoing mentorship and apprenticeship; Leadership courses development programs technical courses certification opportunities and more!

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact your work will contribute directly to our strategy.

• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20 PTO days plus holidays and floating holidays in your first year.

• Extensive medical dental insurance and vision plan.

• 401K with corporate match immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.
  And much more!

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