Head Concierge
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
The Head Concierge is responsible for overseeing concierge services ensuring guests receive exceptional hospitality and personalized assistance. This role involves managing a team of concierges handling guest inquiries and providing recommendations for dining entertainment and transportation. The Head Concierge ensures a seamless guest experience by maintaining strong local partnerships and upholding the highest service standards.
- Provide guests with personalized recommendations and assistance including dining reservations transportation and entertainment.
- Handle special requests ensuring prompt and efficient service.
- Manage VIP guest experiences ensuring their expectations are exceeded.
- Address guest concerns and resolve complaints professionally.
- Maintain an updated knowledge of local attractions events and services.
- Collaborate with hotel departments including front office and guest relations to ensure seamless service.
Implement and uphold service standards ensuring consistency in guest interactions
Qualifications :
- 35 years of concierge experience with leadership skills
- Strong knowledge of local attractions and services
- Excellent communication and problemsolving abilities
- Proficiency in hotel management software and multitasking
- Fluency in English & Arabic
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Edp
- IT Business Analysis
- Home Care
- Information Technology Sales
- AC Maintenance
- HR Operations
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
