Travel Specialist Corporate (Las Vegas)

Las Vegas, NV - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

The Customer Travel Specialist will be responsible for making travel arrangements for Caesars guests through various booking can include individual guests Bundle Solution group bookings hotel stays ground transportation celebrity and special events and Cruise and tour packages obtained through preferred suppliers. Reservations must maintain the highest level of accuracy confidentiality cost effectiveness and timeliness.

Responsibilities

All job duties will be focused on giving superior customer service and ensuring all travel preferences are met advised and/or documented.
Book customers through GDS (SABRE) and hotel systems through various inbound channels.
Demonstrated knowledge of fare construction principles exchange procedures and airline policies
Quoting fare and fare rules to the customer and process tickets exchanges refunds MCO and partials
Monitoring queue and follow up on pending request while processing various reservation requests simultaneously
Utilize all preferred vendors when making various travel arrangements and comply with contractual rules and guidelines.
Have a broad understanding of NDC Content and how it impacts bookings and invoicing.
Be able to research anomalies in accounting both in mid and back office
Provide back up new user registration approvals for employee travel self-registration.
Must be knowledgeable and up to speed on trends within the overall travel industry.
Politely gives consistent timely and accurate information and finds answer when unsure.
Ensure proper alignment with all internal teams through proactive communication strategies.
Update profiles in Sabre using native commands.
Maintains confidentiality of sensitive information
Other duties as assigned.

Qualifications

Previous inbound sales experience preferably in a Travel Agent hospitality hotel or Leisure sales area
Sales experience or demonstrated ability to convert calls to bookings and to upsell customers to higher yielding products and services
GDS (Sabre preferred) or Airline software certifications strongly preferred
High School Diploma required.
Some college preferred.

ADDITIONAL REQUIREMENTS

Ability to think independently in making decisions; ability to effectively manage time and perform multiple tasks simultaneously.
Prefer previous experience with hotel/casino management systems GDS phone systems and Microsoft Office.

Required Experience:

DescriptionThe Customer Travel Specialist will be responsible for making travel arrangements for Caesars guests through various booking can include individual guests Bundle Solution group bookings hotel stays ground transportation celebrity and special events and Cruise and tour packages obtained ...

Description

Responsibilities

All job duties will be focused on giving superior customer service and ensuring all travel preferences are met advised and/or documented.
Book customers through GDS (SABRE) and hotel systems through various inbound channels.
Demonstrated knowledge of fare construction principles exchange procedures and airline policies
Quoting fare and fare rules to the customer and process tickets exchanges refunds MCO and partials
Monitoring queue and follow up on pending request while processing various reservation requests simultaneously
Utilize all preferred vendors when making various travel arrangements and comply with contractual rules and guidelines.
Have a broad understanding of NDC Content and how it impacts bookings and invoicing.
Be able to research anomalies in accounting both in mid and back office
Provide back up new user registration approvals for employee travel self-registration.
Must be knowledgeable and up to speed on trends within the overall travel industry.
Politely gives consistent timely and accurate information and finds answer when unsure.
Ensure proper alignment with all internal teams through proactive communication strategies.
Update profiles in Sabre using native commands.
Maintains confidentiality of sensitive information
Other duties as assigned.

Qualifications

Previous inbound sales experience preferably in a Travel Agent hospitality hotel or Leisure sales area
Sales experience or demonstrated ability to convert calls to bookings and to upsell customers to higher yielding products and services
GDS (Sabre preferred) or Airline software certifications strongly preferred
High School Diploma required.
Some college preferred.

ADDITIONAL REQUIREMENTS

Ability to think independently in making decisions; ability to effectively manage time and perform multiple tasks simultaneously.
Prefer previous experience with hotel/casino management systems GDS phone systems and Microsoft Office.

Required Experience:

Key Skills

Active Directory Administration
Advertising Management
Hair And Beauty
Biotechnology
Corporate Finance
ABAP

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About Company

Caesars Entertainment

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown thro ... View more

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