Head of Data & Technology Suppliers, Asset Mgt

The Role

Reporting to the Director of Supplier Management you will be accountable for the management of data and technologythirdpartysuppliers that support the Asset Management business. You will provide a singleconsolidatedview of these suppliers to executive stakeholders and working with internal stakeholders will own the Supplier Strategy aligned to M&Gs Asset Managementobjectives. The strategy will coversupplierselectionperformance against SLAs delivery of change commercial managementriskand other required outcomes and will drive consistency across supplier relationships whereappropriate.

You will contribute to defining and implementing frameworks and best practices for managing supplier relationships across M&G. You will build strong working relationships with your counterparts at each supplier andmaintaina clear understanding of the contractual and service requirements within your remit. Teams responsible fordaytodayoversight will provide ongoing feedback on supplier performance enabling you to influence service delivery address escalations manage outsourcingrisksand champion future requirements aligned to M&Gs change agenda. You will be supported by a small team and willbe responsible forpeople management activities.

Key Work Level Accountabilities

• Work with stakeholders to ensure successful delivery of the defined supplier strategy.

• Design and implement frameworks and approaches for managing complex material supplier relationships leading a small relationshipmanagement team focused on these suppliers.

• Drive continuous improvement across the supplierremitpositively influencingperformance costresilienceand service quality.

• Leadincremental and transformational changeimpactingsuppliersin response to risk marketdevelopmentsand customer needs.

Key Responsibilities for this role

• Design implement and managethe frameworks and practices for managing the service delivery and relationships with M&Gsdata and technologysuppliers.

• Develop a deep understanding of the full scope of services contracted together with commercial terms with eachmaterialsupplierin order toeffectively engage at a senior level with your counterparts.

• In conjunction with the cost and financeteams provide full visibility across each relationship of the commercial aspects by tracking of expenditure for each supplierexecute on commercial levers where applicablealsodeterminingopportunities to drive valueeliminateinefficiencies and improve performance over the duration of the contract.

• Support operationsteams in managing the services acting as an escalation point for material issues to ensure the oversight at arelationship level complimentsthe operational oversight.

• Ensure meeting governance structure is adhered to and that all meetings at all levels are arranged and take place with theappropriate stakeholdersand artefacts and are formallyevidenced.

• In partnership with other internalstakeholderscomplete the annual supplier assurance review with other M&G regions to ensure that a consistent level of oversight is beingmaintainedto gain a holistic view of the relationship.

• Implement and manage supplier management controls and governance in the context of the relevant policies and risk and regulatory framework supply base tracking ongoing risks and issues to ensure they are treated with theappropriate degreeof urgency.

• Build an open and honest relationship with your senior counterpart in each supplier owning M&Gs service and change agendas to ensure contractual commitments are met and future service requirements to meet M&Gs change agenda are defined.

• Gather information on industry trends and build relationships with peers in otherorganisationsto collaborate andwhere relevantcollectively lobby service providers.

• Work in partnership with suppliers to develop new service capabilities as market practices and M&Gs business requirements evolve.

• Providepeople management capabilities including effective recruitment to lead ateamof colleagues supporting the supplier relationships assigned to ensure the function is appropriately resourced and colleagues are coached and developed.

• Provide SME knowledgeonsuppliers in scope their servicecapabilities as well as engagementpracticesfor internal supporttowardsM&Gstransformationalprogramsoperationalimprovementplansetc.

Key Skills Competencies & Experience:

• Proven ability to build effective relationships with stakeholders at all levels internally and externally.

• Strong commercial management skills and solid understanding of assetmanagement outsourcing.

• Confident communicator with the ability to present and articulate complex issues clearly to all stakeholder levels including executives.

• Excellent listening skills anddemonstratedability to understand and reconcile different perspectives.

• Advanced reportwriting and presentation skills; able to explain technical concepts in userfriendly language.

• Skilled at influencing and constructively challenging stakeholders to achieve the best outcomes.

• Committed to fostering a diverse and inclusive work environment.

• Proven analytical and problemsolving ability with capacity for lateral thinking and creative solutions.

• Highly motivatedproactiveand selfdirected.

• Decisive with incisive judgement and ability to make informed decisions under pressure.

• Strong risk awareness with the ability toidentifyrisks and defineappropriate mitigationactions.

• Coaching and peoplemanagement skills to develop and lead a highperforming team.

Experience

• Strong experience managing complex highrisk supplier relationships within asset management or financial services.

• Demonstrable commercial outcomes from supplier management (cost savings contractoptimisationor valuerealisation).

• Experience in thirdparty risk management including supplier risk assessments and remediation.