IT Support Associate II, IT Supply Chain

At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.

OpsTech Solutions is accountable to manage all IT infrastructure and end user equipment deployed across Amazon Fulfillment facilities globally. The team is responsible to provide end to end solution for this equipment that includes lifecycle management change control capital/demand planning material management Return Merchandise Authorization (RMA) & liquidation. Our initiatives deliver on the solutions that power the physical fulfillment of our customers orders. This includes management of new site launches across the globe that directly supports shipping packages to millions of customers.

About The Role

We are seeking a hands-on IT Support Technician to join our team focusing on RMA (Return Merchandise Authorization) services and end-user device support. Technicians identify and diagnose issues repair test and validate create vendor RMAs and document resolutions for reporting purposes. The role includes working on technical support and special tasks/projects like continuous improvements and engineer support. The ideal candidate will provide technical support perform repairs and contribute to process improvements in our warehouse environment.

What Do We Offer

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 matching 401(k) program and up to 20 weeks of paid parental leave. But wait theres more: we dont wear suits and ties! Come as you are because jeans t-shirts sneakers and sometimes a neon safety vest will be your daily outfit.

Key job responsibilities
- Provide first-line technical support for RMA equipment including scanners laptops and printers
- Perform diagnosis and Tier 1 repairs on various devices and equipment
- Process RMA requests and manage equipment returns/replacements
- Maintain accurate documentation of repairs maintenance and support activities
- Participate in continuous improvement projects with IT peers and operations teams
- Respond to and resolve technical issues in a timely manner
- Manage inventory of spare parts and equipment
- Support engineering projects and special initiatives as needed
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area as well as remote customers.

- 1 years of corporate setting Windows Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
- Can carry/lift up to 50 lbs stand/walk during shifts lasting up to 12 hours and frequently push pull squat bend and reach

- CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
- Experience prioritizing and managing time effectively in dynamic environments
- Experience in oral and written communication
- Experience working proactively and independently meeting deadlines and delivering on projects and tasks
- Service Management Project Management and Inventory Management skills
- Experience with automation; Python HTML Java C.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $44000/year in our lowest geographic market up to $91800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.