Clinic Coordinator (76583)

The Communication Sciences & Disorders Department at Iona University welcomes applicants for a Clinic Coordinator. The Clinic Coordinator will report to the Speech Language and Hearing Clinic Director to support and supervise daily office operations for the Iona University Speech Language and Hearing Clinic. The successful candidate will have strong operational and organizational skills be detail-oriented and be able to manage multiple responsibilities in a fast-paced clinical and academic setting. This role requires advanced customer service data management problem-solving and interpersonal and communication skills to enhance our student and client experiences. The successful candidate should have the ability to balance clinic operations with general Clinic department support shifting between tasks and priorities while maintaining a high level of professionalism and accuracy. This position will also provide general administrative support to the Department of Communication Sciences and Disorders and report to the Department Chair for those responsibilities. Bilingual candidates are preferred.

Key Responsibilities

• Oversees the administrative operations of the Speech Language and Hearing Clinic including scheduling communications documentation management and coordination of clinic activities to ensure efficient daily operations.
• Manages processes and tracks billing and payments ensuring accuracy in invoicing and reconciliation of payments
• Supports and manages student and staff portfolios including maintaining accurate and up-to-date records of clinical assignments supervision schedules certifications compliance documents and professional development tracking.
• Serves as the primary point of contact for clients students and clinical staff providing high-quality customer service and ensuring clear professional communication across all stakeholders.
• Coordinates and maintains clinic schedules for student clinicians and supervisors; assists with posting and communicating updates changes and coverage needs.
• Responds promptly and professionally to phone calls and emails routing inquiries appropriately and maintaining confidentiality in compliance with HIPAA and FERPA standards.
• Supports onboarding training and troubleshooting for the Clinics Electronic Medical Record (EMR) system; assists users and generates reports as needed.
• Oversees and supervises student workers assigned to the clinic including scheduling task assignment and training to ensure adherence to clinic policies and procedures.
• Coordinates communication and collaboration with other university departments (e.g. Registrar Finance Facilities IT and HR) to support clinic operations and problem resolution.
• Supports departmental needs including but not limited to:
  • Manage and facilitate communications between department students and alumni
  • Assist with graduate student recruitment and follow-up
  • Assist with certification paperwork for graduate students
  • Maintain paperwork and provide support for graduate program accreditation departmental grants faculty developmental paperwork and grant budgets
  • Assists with routine financial and administrative operations including purchasing expense tracking and basic budget management for the clinic and department.
  • Assist with planning and supporting department-wide events

Professional Attributes

• Professionalism and discretion in all communications and interactions.
• Ability to work collaboratively within a multidisciplinary team.
• Initiative in identifying and implementing process improvements.
• Commitment to supporting the mission and values of Iona University and the Department of Communication Sciences and Disorders.

Required:

• Bachelors degree in Business Administration Communication Sciences and Disorders Health Administration or a related field.
• Minimum of 2 years of administrative experience preferably in a healthcare higher education or clinical setting.
• Strong organizational time management and multitasking abilities.
• Exceptional communication and interpersonal skills.
• Proficiency with Microsoft Office Suite (Outlook Word Excel Teams) and willingness to learn university and clinic systems (e.g. EMR platforms)
• Ability to maintain confidentiality and adhere to HIPAA/FERPA compliance standards.

Preferred:

• Experience with EMR systems and/or student information systems.
• Experience in a university clinic or healthcare environment.
• Supervisory experience with student workers or administrative staff.
• Bilingual

About Iona University/EEO language

Founded in 1940 Iona University is a masters-granting private Catholic coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Ionas 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4000 students and an alumni base of more than 50000 around the world Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice peace and service. Iona is highly accredited offering undergraduate degrees in liberal arts science and business administration as well as Master of Arts Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona students enjoy small class sizes engaged professors and a wide array of academic programs across theSchool of Arts & Science;LaPenta School of Business;NewYork-Presbyterian Iona School of Health Sciences; andHynes Institute for Entrepreneurship & Innovation. Iona also continues to be recognized in prestigious national rankings. Most recently for 2025 Iona has been named one of the nations best colleges by The Princeton Review The Wall Street Journal Forbes and others. Additionally U.S. News & World Report recognized Iona as one of top colleges for social mobility in the country while Georgetown Universitys Center on Education and the Workforce (CEW) ranked an Iona degree in the top 5 percent nationally for long-term return on LaPenta School of Business meanwhileis also accredited by AACSB International a recognition awarded to just 6 percent of business schools worldwide.

Iona offers a comprehensive benefits package to all full-time employees that includes medical dental and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off. For more information on our benefits and working at Iona visit the Human Resources section of our website.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees and does not tolerate discrimination based on any legally protected characteristic under applicable federal state or local laws. As an equal opportunity employer Iona University encourages applications from qualified candidates who reflect the wider world in which we live.