Assistant Vice President of Housing

WHO IS CHI

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing have a home of their own and a job to support them. We believe quality affordable housing is the foundation for prosperity personal fulfillment and success.

WHAT DOES CHI OFFER

CHI employs a team of hard-working compassionate people who want to give back to others in their community. We are proud to offer:

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dentaland vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

• JOB SUMMARY

  The Assistant Vice President of Housing is the lead in the development implementation and administration of housing programs including emergency shelter transitional and permanent supportive housing and housing subsidy. The AVP is the program lead in contract administration and develops scopes of work deliverables and performance measures for new and existing programs. The AVP supports a team of Program Directors and oversees site operations staffing service delivery performance and productivity compliance with all applicable organizational federal state and local laws rules and regulations and reporting requirement; and handles all other projects and assignments as assigned by the Senior VP of Housing or Chief Administrative Officer.

  JOB-RELATED DUTIES ESSENTIAL FUNCTIONS

  These duties are essential and specific to the successful implementation of this position.

  PROGRAM DEVELOPMENT

• Develop scopes of work program deliverables and performance expectations for service delivery program administration and facilities oversight for CHI housing programs. Collaborate with program directors and other CHI staff to develop comprehensive scopes and proposals.
• Partner with Housing Services unit to identify service needs and gaps; develop and implement onsite and off-site services to residents and program participants.
• Develop staffing and budget expense plans for new and existing program budgets.
• Implement new programs; integrate new programming into existing policies and procedures.
• In collaboration with the Senior Vice President of Housing compile responses to RFPs RFIs RFQs and other procurement opportunities.

• PROGRAM ADMINISTRATION

• Oversee housing programs in CHIs portfolio. Ensure organizational and programmatic compliance with CHI policies and city state and federal laws and regulations. Ensure policies and procedures are up to date with changes in laws rules regulations etc.
• Design develop and implement service modalities and program models to best support program residents that align with agency mission and objectives.
• Partner with Quality Improvement unit to monitor and develop KPI data collection points and reporting tools. Develop and maintain dynamic praxis of data analysis and data-driven programmatic and organizational improvements.
• Enforce incident reporting protocols in accordance with CHI OTDA DSS and DHS policies.
• Ensure program performance and productivity meet or exceed contract deliverables.
• Liaise with government entities and funders as assigned. Provide regular program progress updates outside of mandated reporting requirements.
• Troubleshoot contractual and budget issues with program directors and funders.
• Partner with experts in the community and the industry at large.
• Ensure internal and external reports are submitted in a timely and correct manner as required by funding agencies and CHI.

• SITE MANAGEMENT

• Ensure adequate staffing in compliance with OTDA OMH DSS DHS and other oversight agencies as applicable. Collaborate with HR to strategize recruiting efforts. Monitor and troubleshoot staffing gaps with CHO HR and Finance.
• In partnership with Senior Vice President of Housing ensure safety and evacuation plans are up to date. Ensure staff and residents are regularly trained including safety drills and tabletop and mock exercises.
• Ensure facilities are adequately equipped for resident and staff health and safety including proper signage postings per state county city and funding agencies.
• Ensure facility access protocols and procedures are strictly enforced.
• Ensure facilities are properly maintained and repairs are handled timely and appropriately in conjunction with Senior Vice President of Housing.
• Ensure facilities are consistently prepared for site audits and scheduled and unannounced visits by oversight agencies and funders.

• SUPERVISION

• Directly supervise Program Directors. Provide biweekly supervision and conduct regular site visits.
• Conduct 1 to 1 meetings with members of your team and update the performance goals accomplishments notes and feedback in Paycom on a regular basis (weekly/bi-weekly).
• Oversee professional development and training needs of all housing staff. Collaborate with HR and Finance to ensure adequate development and training opportunities for staff.
• Collaborate with HR coordinate training workshops for special content such as professional writing and communication; crisis and conflict intervention for physical altercations; self-defense behavioral management and motivational interviewing.

• Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS

• Education: Masters degree in social work public administration organizational management or related field. Bachelors Degree plus ten (10) years of experience in housing shelter management program development or human services programming including seven (7) years of managerial or supervisory experience may be substituted for Masters degree requirement.
• Experience: Eight (8) years of experience working with homeless and low-income populations housing program development plus five years (5) supervisory experience.
• Certificates or Licenses: Valid drivers license. LMSW preferred.
• Insurance: Valid automobile insurance
• Communication: Professional verbal and written communication skills including grant and contract writing. Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer Skills: Professional competency in MS Windows MS Office (Word Excel Teams Outlook) AWARDS CARES and on the Internet.
• Math Skills: Must be able to develop and manage program budgets.
• Reasoning Ability: Ability to prioritize make appropriate decisions and judgment calls.
• Other Skills:
  • Ability to work independently or as part of a team. Ability to build and lead a team.
  • Extensive experience in project management and program administration.
  • Extensive experience managing scattered site and large-scale programs.
  • Extensive experience working with homeless households high service need households households living in poverty and households living with health and mental health issues.
  • Strong negotiation skills and the ability to meet scheduled and unexpected deadlines.
  • Highly organized attentive to details productive under pressure multitasking and flexible. Ability to oversee multiple projects and juggle competing deadlines.
  • Strong supervisory and personnel management skills.
  • Ability to maintain a high level of professionalism at all times.

SECTION 2: JOB-RELATED DUTIES ALL STAFF

• Attendance and Punctuality: Punctual and regular attendance.
• Attitude and Courtesy: Is respectful and courteous to others and is cooperative. Is attentive to the concerns ideas and issues expressed by others. Shows consideration for and values the opinions of clients other staff and the general public.
• Communication: Uses appropriate internal and external written and verbal communication skills.
• Confidentiality: Can be relied upon to maintain customer and agency confidentiality.
• Creativity and Innovation: Proposes creative ideas and seeks out better methods.
• Decision-making Skills: Demonstrates proper judgment and decision-making skills. Secures relevant information appropriately identifies causes of problems and takes or recommends appropriate course of action.

Flexibility: Demonstrates a willingness to follow instructions and to perform duties outside of normal realm of his/her job description as requested by his or her supervisor. Accepts flexible work schedules and assignments as appropriate to meet the needs of the agency its customers and clients.

• Fiscal Responsibility: Is careful with agency resources. Uses materials and equipment in a cost-effective manner. Limits and documents improper use of agency resources. Seeks cost containment and/or lower cost solutions. Prevents loss of income to CHI as a result of vacancy loss lost rental payments and/or damages or failure to meet program milestones.
• Job Knowledge: Demonstrates understanding of the principles methods and processes needed to perform the job.
• Performance: Meets productivity standards. Has the ability to implement and follow a project through to completion in a timely fashion. Produce neat accurate and thorough work. Can perform under pressure within deadlines and has ability to work independently and to prioritize. Can begin and complete tasks without assignment and repeated oversight. Maintains charts and files in an orderly fashion.
• Professional Development: Shows ambition and interest in pursuing career development; expands on job-appropriate skills.
• Response to Supervision and Training: Listens effectively; seeks accepts and integrates into his/her daily routine constructive criticism advice and guidance.
• Reliability in Reporting: Submits all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI and ensures information is accurate.
• Safety Practices: Knows and observes safe working conditions maintains safe work practices makes supervisor aware of any unsafe working conditions. Be comfortable with conducting room searches.
• Teamwork: Encourages enhances and contributes to group efforts for the betterment of the entire agency and assists as necessary.

JOB-RELATED DUTIES MANAGERS ONLY

• Assessment Skills - Personnel: Properly assesses applicants for possible employment. Accurately evaluates the performance of subordinates.
• Assessment Skills - Programmatic: Properly assesses effectiveness of programs under supervision. Monitors and administers all program grants contracts services and program housing for Quality Assurance budget adherence & compliance with program requirements. Receives satisfactory audit reviews from funding sources and oversight agencies.
• Development of Subordinates: Maximizes human potential of subordinates through formal and informal job development activities. Organizes and directs others to produce expected results. Assigns duties effectively and appropriately. Inspires and stimulates others to achieve maximum performance results. Offers corrective criticism training and disciplinary actions as needed to ensure effective performance of staff and programs.
• Networking skills: Develops and maintains relationships with governmental agencies not-for-profit programs private and public funding sources and businesses as necessary to successfully implement program goals and objectives.
• Resource Development: Develops and implements agency programs and procedures. Prepares grant applications as appropriate and seeks alternative funding sources.

DIVERSTY EQUITY AND INCLUSION

Community Housing Innovations Inc (CHI) respects diversity and is an equal opportunity employer that provides equal employment opportunities to all employees and applicants and prohibits discrimination on the basis of race color creed religion national origin citizenship status age disability sex gender gender identity or expression sexual orientation marital status partnership status veteran status genetic information or any other status protected by applicable federal state or local laws. Community Housing Innovations is committed to diversity equity and inclusion.

This commitment applies to recruiting hiring placement promotion transfer compensation training assignments benefits employee activities termination access to facilities and programs and all other terms and conditions of employment as well as general treatment during employment.