Program Director

WHO IS CHI

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing have a home of their own and a job to support them. We believe quality affordable housing is the foundation for prosperity personal fulfillment and success.

WHY CHI

CHI employs a team of hard-working compassionate people who want to give back to others in their community. We are proud to offer:

• Paid time off
• 2 personal days awarded annually (effective Jan 1 2023)
• Health insurance and health reimbursement account

• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans
• Dependent Care Spending Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

JOB SUMMARY

The Program Director manages six emergency shelter programs located in Newburgh and Poughkeepsie that provide temporary housing for families with children adult-only households and singles. The Director ensures residents are provided with case management and rehousing assistance services through assigned Case Managers and Shelter Managers; and ensures the shelter facility is clean safe and habitable. The Director ensures all required documentation and reporting are submitted correctly and on schedule to CHI government agencies funders and other oversight agencies. The Director is a member of the CHI Leadership Team and a champion of CHIs Strategic Direction.

The Director ensures residents are provided with case management and rehousing assistance services through assigned Case Managers and Shelter Managers; and ensures the shelter facility is clean safe and habitable. The Director ensures all required documentation and reporting are submitted correctly and on schedule to CHI government agencies funders and other oversight agencies. The Director is a member of the CHI Leadership Team and a champion of CHIs Strategic Direction.

OTHER SKILLS AND EXPERIENCE

• Extensive experience working with homeless and/or formerly homeless individuals and families. Extensive experience managing and developing complex programs and performance management and improvement.
• Extensive experience with contract administration and compliance management.
• Strong negotiation and collaboration skills with government entities funders community leaders and businesses. Ability to build and sustain partnerships with external service providers and community-based organizations.
• Ability to work independently. Ability to build and lead a team.
• Must be highly organized and attentive to details be willing to assume responsibility work well under pressure meet deadlines multi-task and be flexible.
• Ability to work on-call including responding to emergencies in person as needed.

• ESSENTIAL FUNCTIONS

  These duties are essential and specific to the successful implementation of this position.

  RESIDENT SERVICES

• Ensure residents receive quality and appropriate services per organizational principles and program requirements.
• Ensure Case Management team executes and documents resident services properly and on schedule including intakes and assessments case management sessions service coordination and advocacy housing stability and independent living workshops.
• Develop and implement resident support programs such as Workforce Development Financial Literacy and other services to enhance independent living health and/or mental health.
• Develop and maintain a resource network inclusive of formal and informal partnerships and service agreements of external providers and organizations that offer support and direct services to residents.

• PROGRAM MANAGEMENT

• Ensure compliance with funding contracts partnership and service agreements and all applicable city state and federal laws rules and regulations. Complete corrective action plans as needed.
• Ensure program and contractual deliverables are met. Evaluate program performance and productivity outcomes and develop enhancement strategies for underperforming areas. Ensure CHI program KPIs are aligned with metrics and deliverables.
• Ability to identify and execute Corrective Action Plan in areas that need improvement.
• Update and maintain Policy and Procedure manuals in compliance with DSS OTDA and CHI policies. Disseminate and enforce policies and procedures to all program staff.
• Assist with procurement and contract administration activities by ensuring accurate scopes of work and program deliverables for the site.
• Submit program reports correctly and on schedule to CHI DSS OTDA and other oversight agencies.
• Ensure proper and timely follow-up for incidents reporting to DSS and CHI.
• Ensure staff are properly trained and certified per OTDA and DSS rules including one-time and recurring trainings and certifications.
• Responsible for coordinating and monitoring repairs and maintenance to properties using timely and cost-effective process and procedures while maintaining Housing Quality Standards for safe decent and sanitary units for all residents.
• Investigate and address client complaints.
• Supervision and General Duties
• Supervise a team of Supervisors Case Managers and Residential Support Specialists.
• Troubleshoot difficult resident cases; intervene and directly assist in special needs cases.
• Document interactions and communications with and on behalf of residents in AWARDS.
• Conduct 1 to 1 meetings with members of your team and update the performance goals accomplishments notes and feedback in Paycom on a regular basis (weekly/bi-weekly).
• Perform other duties as assigned by VP Chief Housing Officer or Chief Executive Officer.

• Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

• ANYTHING ELSE

• Salary: $90000 Per annual
• Non exempt
• Schedule:Monday - Friday 8am-4pm (24hrs/7day week on call)
• Location; Poughkeepsie NY
• SECTION 3: JOB-RELATED DUTIES ALL STAFF
• Attendance and Punctuality: Punctual and regular attendance.
• Attitude and Courtesy: Is respectful and courteous to others and is cooperative. Is attentive to the concerns ideas and issues expressed by others. Shows consideration for and values the opinions of clients other staff and the general public.
• Communication: Uses appropriate internal and external written and verbal communication skills.
• Confidentiality: Can be relied upon to maintain customer and agency confidentiality.
• Creativity and Innovation: Proposes creative ideas and seeks out better methods.
• Decision-making Skills: Demonstrates proper judgment and decision-making skills. Secures relevant information appropriately identifies causes of problems and takes or recommends appropriate course of action.
• Flexibility: Demonstrates a willingness to follow instructions and to perform duties outside of normal realm of his/her job description as requested by his or her supervisor. Accepts flexible work schedules and assignments as appropriate to meet the needs of the agency its customers and clients.
• Fiscal Responsibility: Is careful with agency resources. Uses materials and equipment in a cost-effective manner. Limits and documents improper use of agency resources. Seeks cost containment and/or lower cost solutions. Prevents loss of income to CHI as a result of vacancy loss lost rental payments and/or damages or failure to meet program milestones.
• Job Knowledge: Demonstrates understanding of the principles methods and processes needed to perform the job.
• Performance: Meets productivity standards. Has the ability to implement and follow a project through to completion in a timely fashion. Produces neat accurate and thorough work. Performs under pressure within deadlines and has ability to work independently and to prioritize. Can begin and complete tasks without assignment and repeated oversight. Maintains charts and files in an orderly fashion.
• Professional Development: Shows ambition and interest in pursuing career development; expands on job-appropriate skills.
• Response to Supervision and Training: Listens effectively; seeks accepts and integrates into his/her daily routine constructive criticism advice and guidance.
• Reliability in Reporting: Submits all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI and ensures information is accurate.
• Safety Practices: Knows and observes safe working conditions maintains safe work practices makes supervisor aware of any unsafe working conditions. Be comfortable with conducting room searches.
• Teamwork: Encourages enhances and contributes to group efforts for the betterment of the entire agency and assists as necessary.
• Professional Development: Shows ambition and interest in pursuing career development; expands on job-appropriate skills.
• Response to Supervision and Training: Listens effectively; seeks accepts and integrates into his/her daily routine constructive criticism advice and guidance.
• Reliability in Reporting: Submits all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI and ensures information is accurate.
• Safety Practices: Knows and observes safe working conditions maintains safe work practices makes supervisor aware of any unsafe working conditions. Be comfortable with conducting room searches.
• Teamwork: Encourages enhances and contributes to group efforts for the betterment of the entire agency and assists as necessary.

• JOB-RELATED DUTIES MANAGERS ONLY

• Assessment Skills - Personnel: Properly assesses applicants for possible employment. Accurately evaluates the performance of subordinates.
• Assessment Skills - Programmatic: Properly assesses effectiveness of programs under supervision. Monitors and administers all program grants contracts services and program housing for Quality Assurance budget adherence & compliance with program requirements. Receives satisfactory audit reviews from funding sources and oversight agencies.
• Development of Subordinates: Maximizes human potential of subordinates through formal and informal job development activities. Organizes and directs others to produce expected results. Assigns duties effectively and appropriately. Inspires and stimulates others to achieve maximum performance results. Offers corrective criticism training and disciplinary actions as needed to ensure effective performance of staff and programs.
• Networking skills: Develops and maintains relationships with governmental agencies not-for-profit programs private and public funding sources and businesses as necessary to successfully implement program goals and objectives.
• Resource Development: Develops and implements agency programs and procedures. Prepares grant applications as appropriate and seeks alternative funding sources.

ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS

• Education: Masters Degree in Social Work or related field.
• Experience: Combination of eight (8) years of experience including five (5) years of supervisory and managerial experience in social work or human services program administration and facilities management.
• Communication: Professional and impeccable verbal and written communication skills.
• Computer skills: Professional and expert competency in MS Word Excel Outlook and the internet. Experience with AWARDS prioritized.
• Math Skills: Ability to develop and manage program budgets.
• Physical Performance: Ability to make unit visits (walk distances climb stairs etc.)
• Reasoning Ability: Ability to prioritize make appropriate decisions and judgment calls.

DIVERSITY EQUITY AND INCLUSION

Community Housing Innovations Inc. (CHI) respects diversity and is an equal opportunity employer that provides equal employment opportunities to all employees and applicants and prohibits discrimination on the basis of race color creed religion national origin citizenship status age disability sex gender gender identity or expression sexual orientation marital status partnership status veteran status genetic information or any other status protected by applicable federal state or local laws. Community Housing Innovations is committed to diversity equity and inclusion.

This commitment applies to recruiting hiring placement promotion transfer compensation training assignments benefits employee activities termination access to facilities and programs and all other terms and conditions of employment as well as general treatment during employment.