Solution Engineer

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview

The Solution Engineer - Customer Operations is responsible for bridging business needs and technical solutions. Youll design prototype and implement business solutions ensure system security test and document processes and train end users. This role requires strong analytical skills collaboration and experience with business applications (Salesforce a plus) databases and programming languages like C# Apex or Python.

This is a Remote position with occasional office visits. Candidates must live within commuting distance of our São Paulo office (Vila Olímpia) to attend occasional in-person meetings or events.

Responsibilities

Design prototype and build business solutions following best practices to meet business needs based on feedback from stakeholders
Safeguard the security integrity and confidentiality of the companys internal systems and data by following company security protocols
Test business solutions and ensure performance is as designed; resolve any issues
Document solutions to allow support team to support business customers and for easy maintenance; transition key information to support team
Perform business analysis to assist in gathering information about business process and customer needs from key business stakeholders
Develop plan for migration of business solution into environments and support stakeholders throughout migration process with minimal guidance
Compose the documentation and presentation of business analysis and solutions requirements to key stakeholders for validation and approval
Compose training materials and conduct training sessions for end users with minimal guidance
Identify enhancements and processes to evolve product and/or solution functionality

Basic Qualifications

Experience configuring and implementing a technical solution
Experience with assigned business applications Salesforce experience a plus
Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Good problem solving critical thinking and analytical skills
Good collaboration skills applied successfully within team as well as with other areas
Good at investigating situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information
Demonstrated ability to appropriately manage project scope compact project timelines and set customer expectations appropriately
Ability to effectively manage a consistent customer-oriented project workload; effectively communicates project delays to management team and proactively seeks additional customer project work
Good knowledge of business analysis and documenting functional requirements
Good knowledge of relational databases such as Microsoft SQL Server
Good knowledge of object oriented programming languages such as C# Apex or Python
Up to 5% travel time required
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
Bachelors degree or equivalent experience

What you can expect next

Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
Interview Process:
- Recruiter Screen
- Hiring Manager Interview
- Offer!

Benefits & Contract Type

Your recruiter will share more details throughout the process - feel free to ask about our Benefits package!

CLT Indefinite-term contract with Hyland Brasil

Welcome to#HylandLife

Since 1991 it has been Hylands mission to help our employees customers and partners exceed their potential with our industry-leadingcontent services platform. Our employees exude a contagious energy and are passionate about what they do whether its helping customers succeed raising up their fellow Hylanders or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive inclusive workplace is imperative to sustainable success.

As weve grown to a company of nearly 4000 strong we have the opportunity tomake a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Required Experience:

OverviewThe Solution Engineer - Customer Operations is responsible for bridging business needs and technical solutions. Youll design prototype and implement business solutions ensure system security test and document processes and train end users. This role requires strong analytical skills collabor...