Global Program Advisor (Full-Time)

Department: Program Operations
Reports to: Global Program Manager
Location: Stamford CT (on-site)
Salary Range: $27.47$31.87 hourly
Start Date: February 15 2026
Application Deadline: January 23 2026

About AIFS Abroad

At AIFS Abroad we bring the world together. Since 1964 we have helped more than 1.6 million participants engage in meaningful cultural exchange and international education experiences. Our work supports the development of globally minded citizens through study abroad customized faculty-led programs international internships and career readiness programs offered in over 20 countries and virtually.

AIFS Abroad is a division of AIFS Inc. which is wholly owned by a UK-based charitable trust founded by Sir Cyril Taylor.

Our Team Culture

We are a mission-driven collaborative team of international education professionals dedicated to making a positive global impact. Our workplace culture values transparency innovation shared goals and ideas from staff at all levels.

Position Summary

The Global Program Advisor plays a vital role in supporting enrolled participants before departure and throughout their AIFS Abroad experience. Advisors provide individualized guidance ensuring students are well-informed prepared and supported while maintaining strong program retention.

This role involves working closely with students university partners and overseas colleagues to manage pre-departure processes such as course enrollment documentation compliance and visa guidance (program/location dependent). Exceptional customer service attention to detail and strong program knowledge are essential.

This is a full-time non-exempt position MondayFriday with some flexibility in scheduling. Occasional domestic travel to U.S. study abroad fairs and potential international travel to AIFS program sites may be required.

Key Responsibilities

Participant & Program Support

• Manage participant onboarding through the AIFS online portal including documentation collection and review
• Communicate regularly with participants and university advisors via phone email and internal systems
• Edit approve and maintain accurate participant documentation
• Provide guidance on course selection approvals and academic requirements
• Ensure all pre-departure requirements are completed prior to program start dates

Visa & Compliance Support

• Manage visa processes for assigned locations by staying informed of host country requirements
• Coordinate group visa applications when applicable
• Communicate clearly with students and external visa processing organizations
• Collaborate with overseas colleagues to stay current on visa and regulatory changes

Operational & Cross-Team Collaboration

• Maintain accurate records in AIFS databases and staff/student portals
• Ensure participants are enrolled in required travel and medical insurance
• Respond to inquiries regarding financial aid usage and support documentation tracking
• Collaborate with Program Managers IT Accounts and other teams to ensure accurate billing and invoicing
• Share best practices with Internship and Customized Faculty-Led teams
• Co-host and update pre-departure webinars
• Respond to transcript-related inquiries
• Serve on the AIFS Abroad emergency phone rotation as scheduled
• Perform other duties as assigned

Role Milestones

• 30 Days: Onboarded and trained on core processes
• 60 Days: Familiar with assigned program locations and systems
• 90 Days: Acting as primary point of contact for participants and overseas partners
• 6 Months: Managing a full workflow independently and serving as location point person
• 1 Year: Fully integrated and contributing at a high level

We are seeking candidates who bring manythough not necessarily allof the following:

• Commitment to diversity equity and inclusion
• Experience working with students from diverse backgrounds
• Bachelors degree
• 1 year of customer service or client-facing experience
• Experience living studying or working abroad
• Strong written and verbal communication skills
• Comfort using web-based systems and Microsoft applications (including SharePoint)
• Experience with CRM platforms (e.g. HubSpot InformCRM)
• Second-language proficiency (French Spanish or Italian preferred)

Successful candidates are organized adaptable detail-oriented and calm under pressure. The ability to manage large volumes of information identify potential issues proactively and deliver high-quality customer service is essential in this fast-paced evolving environment.

We encourage applicants who meet at least 65% of the listed qualifications to apply. Candidates from diverse backgrounds and lived experiences are strongly encouraged to apply.

Recruitment Process

1. Apply via the AIFS Careers website
2. First-round panel interview (video approximately 60 minutes)
3. Final interview(s) with AIFS leadership (if applicable)
4. Offer letter extended to selected candidate

Why Join AIFS Abroad

• Commitment to environmental sustainability
• Competitive benefits package include:
  • 401(k) with employer match
  • Generous paid time off and holidays
  • Medical dental and vision insurance options
  • Reimbursements for fitness education and language learning

If you have any questions about the role and/or would like to know more about AIFS Abroad contact Carri Orrison at

Equal Opportunity Employer:

AIFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected federal state or local laws. This policy applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

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