Team Leader

Position Description

The Team Leader manages expectations to consistently provide remarkable experiences for each guest all day every day. This position focuses on the daily operation of the restaurant through effective leadership/management of staff positioning hospitality and cleanliness. This position works closely with front of house (FOH) and back of house (BOH) Managers to ensure operational goals are met and that our team members are equipped and led to be successful.

Responsibilities

Lead your team

oPosition team members correctly to execute restaurant goals

oCoach and encourage team members in order to foster growth

oHold team members accountable for executing all LEAN systems (chicken entrees prep thawing etc.) to protect quality and food safety

Equip your team

oCreate a high-energy atmosphere for our team modeling a sense of urgency without making our guests feel rushed

oLead by example setting the standard for doing things the Chick-fil-A way

oCommunicate any coaching needs to the Hospitality or Kitchen Director through proper communication channels

Ensure financial performance

• Effectively manage productivity throughout each shift and send Team Members home early when necessary
• Monitor and reduce waste through proactive coaching and by setting the example

Open or close the store (as scheduled)

Communicate daily with fellow team leaders to convey any necessary information and ensure shift changes are executed seamlessly

Maintain a clean sanitary environment in FOH or BOH to set the standard of excellence aid inminimizing food safety risks and increase team morale

Skills and Competencies

• Sets the standard for the Irondequoit Chick-fil-A Winning Habits:
• Team Oriented: treat everyone with honor dignity and respect
• Relentless Hustle: work hard with a fast pace and sense of urgency
• Responsibility & Accountability: desire to take on more and demonstrate ownership
• Growth Mindset: look for opportunities to grow daily
• Positive Attitude: in everything you do
• Constant Communication: be proactive
• Pursuit of Excellence: perform to your personal best
• Intentional Kindness: engage without expectation of reciprocation
• Takes full ownership and accountability of the specific area that they are leading and each Team Member within that area
• Communicates consistently with back of house or front of house in a positive tone to control the pace and flow of food and service
• Is confident and effective at walking into their area and moving positions when things are not working
• Is growth-minded and sets up shifts with a game plan to successfully break sales records
• Can see the bigger picture needs of the store- beyond the position they are working on and is always two steps ahead
• Has a game plan and is ready to handle any emergency situation
• Maintains a team that is focused on guests and the work of the restaurant

Benefits

• Competitive Pay
• Access to Scholarships and Tuition Discounts
• Closed Sunday
• Free Meals and Discounts
• Rewards and Recognition
• Flexible Work Schedule
• Healthcare
• Training & Development
• Community Service & Team Member Events
• Leadership Development
• Safe and Welcoming Work Environment
• Work Directly with Owner/ Operator
• Personalized Career Development