Licensed Crisis Counselor Fully Remote in Phoenix, AZ

Education (one of the following required):

• MSW PsyD or PhD in a behavioral health field OR
  
• M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE CACREP or CORE-accredited program
  

Licensure (must reside in AZ and hold one of the following):

• LMSP
• LAC
• LMFT
• LCSW
• LPC

Experience: Minimum of 1 year direct experience in behavioral health counseling or social services
Location: Remote Arizona residency required

Benefits

• Comprehensive medical dental and life insurance
  
• 401(k) program with company match
  
• Company-matched student loan repayment program
  
• Short- and long-term disability (STD/LTD)
  
• Employee Assistance Program (EAP)
  
• Accrued PTO (earn up to 4 weeks in your first year)
  
• Opportunities for professional growth and advancement

Compensation & Incentives

In addition to base hourly pay our crisis counselors are eligible for the following incentives:

• $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  
• $1.00/hour - for working a full 40-hour schedule in the workweek post-training
• Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are

Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention supporting organizations across the U.S. and Canada. For five consecutive years we have been awarded Top Workplace honors for our strong culture mission-driven work and commitment to employee well-being.

We serve a wide range of nearly 700 different organizations nationwide including Community Mental Health Centers Certified Community Behavioral Health Clinics Managed Behavioral Healthcare Organizations University counseling centers and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland Oregon our staff operate with excellence compassion and integrity while providing 24/7 telephonic support to individuals with various degrees of need.

You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis whether over the phone via text or through other methods of interaction providing support with empathy and professionalism. You thrive in high-pressure high-stakes environments remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset problem-solving abilities and resilience enable you to navigate complex situations with patience and clarity.

You excel at multitasking seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology social work counseling or a related behavioral healthcare field is essential and experience in crisis support or similar roles is highly valued.

Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure HIPAA-compliant workspace with a locking door which is a non-negotiable to ensure caller confidentiality and privacy. Additionally you embrace Protocalls fully remote work model ensuring you have a stable wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers.

Primary Responsibilities:

• Maintain a secure HIPAA-compliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate thorough documentation.
• Provide resources information and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm professional and focused while multitasking in a fast-paced environment.
• This role is ideal for someone who is dedicated to making a positive impact capable of navigating high-pressure situations and committed to providing unwavering support to individuals in need.

What You Can Expect as a New Employee:

As part of Protocalls 24/7/365 crisis call center you must demonstrate flexibility in your availability including a regular willingness to work holidays and weekends. This role begins with an intensive paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time you will develop your skills through various learning modalities including book learning group sessions roleplay and live call-taking.

This training is an opportunity to enhance your abilities fill knowledge gaps and fully prepare you for your role as a telephonic first responder delivering professional and compassionate support to individuals in order to successfully complete this cohort training program you are expected to develop fluency and demonstrate proficiency in key crisis care skills. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program.

Six Week Cohort Training Schedule: You will attend a regular Monday through Friday 8:00 AM to 4:30 PM PST cohort training program for six weeks.

Post Cohort Training: After successfully completing Cohort Training you will begin your regular schedule. This schedule is developed in partnership with Protocalls Scheduling Department during your Pre-Hire/Onboarding process.

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race gender sexual orientation religion ethnicity national origin and all of the other fascinating characteristics that make us different