Supervisor, Student Accounts

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB SUMMARY
Responsible for overseeing and maintaining an efficient service operation of the Business Office(s) at assigned location.

Supervises and trains all cashier personnel across the college.

Assists the District Student Financial Services and Cashiering Operations Department in providing services to the students as it pertains to the students financial accounts.

The position is usually under the administrative supervision by the College Operations Officer but functionally liable to the Director of Student Financial Services and Cashiering Operations Department in the District Office.

ESSENTIAL FUNCTIONS
Hire supervise train evaluate and manage Time & Labor activities entering and approving time.

Supervise and monitor the handling of student tuition payments and other payments such as lease payments p-card/t-card reimbursements eagle print library fees etc. Provide support to students faculty and staff regarding student balances and resolution of student concerns regarding their accounts.

Schedule staff to ensure office and Virtual Lobby is covered during advertised hours of operation and other hours as needed by other departments.

Supervise the handling of student calls and inquiries routed from various call centers.

Monitor and ensure all compliance standards policies and procedures are followed at location site.

Support the handling of college photo ID at site (students staff and contractors).

Record waivers in system.

Notify Director Financial Services/Bursar of missed armored car pick-ups or the need for rescheduling to meet operating demands.

Route student inquiries regarding student delinquent accounts refunds financial aid loans scholarships and grants (G-code) and Bank Mobile transactions that are unable to be resolved at assigned location to District for analysis and resolution.

Coordinate with local IT Technicians and IT Security to ensure cashiering equipment has correct software and is functioning according to HCC standards.

Coordinate efforts in maintaining regulatory compliance of PCI-DSS (Payment Card Industry - Data Security Standard).

Generate reports as required by campus administration.

QUALIFICATIONS
Education & Experience

Bachelors degree required
Associates degree plus 4 years directly related experience may be considered in lieu of required degree
3 years cashiering experience as a bank teller or retail sales clerk required

Licensing & Certification

Valid Texas Driver License

Special Skills

MS Office Programs
Information Management Systems
Electronic Financial Management Software

Competencies

Delivering High Quality Work
Accepting Responsibility
Serving Customers
Supporting Organizational Goals
Driving Continuous Improvement
Acting with Integrity
Thinking Critically
Managing Change
Communicating Effectively

Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code 51.215

The Organization

Houston Community College (HCC) is composed of 14Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the countrys largest singly-accredited open-admission community colleges offering associate degrees certificates workforce training and lifelong learning opportunities.

The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. Youll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive administrative financial or something else youll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools it also takes care of its people.

Location

Houston is a city with limitless possibilities:

Fourth-largest city in the U.S. and home to 54 Fortune 500 companies second only to New York Citys 55.
Approximately 145 languages are spoken here.
Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
Houston is a major-league sports town and dont forget the annual Houston Livestock Show & Rodeo.
The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system with many Houston area hospitals consistently ranking among the nations top institutions.
With over 150 museums and cultural institutions in the Greater Houston area museums are a large part of Houstons cultural scene.
Houston is theCulture & Culinary Capital of Texaswith more than 7500 restaurants and eating establishments covering 60 cuisines.

If this sounds like the role for you and youre ready to join an amazing team please apply right away.

EEO Statement

Houston Community College does not discriminate on the bases of race color religion sex gender identity and expression national origin age disability sexual orientation or veterans status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra Jacobson Director EEO/Compliance Title IX Coordinator
Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX 77266

713 718.8271 or

HCC values its employees and their contributions promotes opportunities for their professional growth and development and provides a positive working and learning environmentthat encourages involvement innovation and creativity.

Individuals with disabilities who require special accommodations to interview should contact .

Required Experience:

Manager

JOB SUMMARYResponsible for overseeing and maintaining an efficient service operation of the Business Office(s) at assigned location.Supervises and trains all cashier personnel across the college.Assists the District Student Financial Services and Cashiering Operations Department in providing service...

Bachelors degree required
Associates degree plus 4 years directly related experience may be considered in lieu of required degree
3 years cashiering experience as a bank teller or retail sales clerk required