Entry Level Help Desk Support Technician
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Job Location:
Marietta, GA - USA
Yearly Salary:
$ 35000 - 50000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Provide Tier 1 technical support to end users via phone email and remote support tools
- Troubleshoot common workstation application printer and connectivity issues
- Support Microsoft 365 applications including Outlook Teams OneDrive and SharePoint
- Perform basic user account tasks such as password resets MFA assistance and new user setup
- Install configure and support Windows and macOS workstations
- Assist with device onboarding imaging and endpoint security deployment
- Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures
- Escalate advanced or unresolved issues according to TeamLogic IT standards
- Troubleshoot basic networking issues including Wi-Fi access VPN connectivity and IP conflicts
- Assist senior technicians with networking tasks as assigned
- Properly document and escalate complex network issues
- Assist with endpoint patching antivirus alerts and security hygiene tasks
- Follow TeamLogic IT security policies and client compliance requirements
- Support vulnerability remediation activities under supervision
- Accurately document all work performed in Autotask PSA
- Maintain asset and configuration records
- Contribute to internal documentation and knowledge base articles
- Adhere to SLAs change management and operational procedures
- Work closely with senior technicians and engineers
- Participate in training onboarding and professional development
- Support continuous service improvement initiatives
- 02 years of professional academic or internship experience in information technology
- Windows operating systems
- Microsoft 365 applications
- Basic networking concepts (TCP/IP DNS DHCP)
- Strong customer service skills and professional communication abilities
- Ability to follow documented procedures and manage multiple priorities
- Willingness to learn and grow in a structured MSP environment
- Must maintain a clean driving record with no moving violations or major infractions within the past three (3) years and meet company vehicle and insurance eligibility requirements
- Valid drivers license and reliable local transportation
- Prior help desk or MSP experience
- Exposure to Active Directory Azure AD (Entra ID) or VPN tools
- Entry-level certifications
- Familiarity with ticketing systems such as Autotask ConnectWise or similar
- Military or veteran experience is a plus
This role is an entry point into TeamLogic ITs technical career path with advancement opportunities into:
- Level 2 Service Desk Technician
- Systems Administrator
- Network or Security Engineering roles
Flexible work from home options available.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
Junior IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
TeamLogic IT is a nationwide network of businesses that provide comprehensive computer-based services for managing information technology.
