Medical Assistant 1 Care Coordinator

Company Description:

Axis Community Health a nonprofit established in 1972 provides comprehensive healthcare services to over 15000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health isto provide quality affordable accessible and compassionate health care services that promote the well-being of all members of the community.

Our mission is rooted in delivering high-quality patient care encompassing primary healthcare mental health support and dental are committed to ensuring access to essential healthcare services for every member of our community irrespective of financial status living situation or insurance coverage.

Job Summary:

The Medical Assistant I Care Coordinator is primarily responsible for providing care coordination and medical scribe services as part of the Older Adult Geriatrics Program. As a secondary function the Medical Assistant I Care Coordinator will also provide general medical assistant (MA) coverage and will carry out traditional MA clinical duties as needed.

Qualifications:

• High School Diploma or equivalent.

• One (1) year of experience as a medical assistant in a healthcare setting.

• Current valid certification as a Medical Assistant.

• EPIC experience a plus.

• Excellent telephone and patient service skills.

• Knowledge of patient billing procedures insurance verification.

• Ability to work efficiently and effectively.

• Ability to work well under pressure multi-task and handles stress well.

• English/Spanish bilingual preferred.

• Strong analytical employee relations and interpersonal skills.

• Excellent writing business communication editing and proofreading skills.

• Ability to interact effectively and in a supportive manner with persons of all backgrounds.

• Proactive self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment.

• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.

• Ability to establish and maintain positive and professional working relationships.

• Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate.

• Must be able to be at work regularly and on time.

• Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting.

• A can-do attitude with attention to detail.

• Ability to type a minimum of 35 WPM with minimal errors.

• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.

• Must be able to use office equipment (i.e. copier fax etc.).

Essential Duties/Responsibilities

• Accurately document patient encounters in real-time during medical office and telehealth visits.

• Record detailed patient histories physical examinations assessments and treatment plans.

• Ensure all medical documentation is completed promptly and accurately.

• Assist providers with medical charting and electronic health record (EHR) management.

• Schedule patient appointments follow-up visits and work with internal and external teams to ensure referrals and orders are completed.

• Communicate with patients to provide education instructions and support regarding their care plan.

• Assist patients with understanding and navigating their healthcare options and services.

• Coordinate services to address any gaps in medical care such as screenings A1c checks and immunizations.

• Greet patients and agency visitors; direct all individuals to the appropriate location and services; be courteous polite and helpful to the public and clients at all times when representing the organization.

• Respect and maintain privacy and dignity of agency clients; assure client confidentiality per HIPAA regulations.

• Assist patients in accurately completing appropriate forms and document all information according to Axis Community Health protocols.

• Provide clinical support services for the assigned department/provider.

• Prepare patients for examinations according to Axis protocols and document all findings and related information according to Axis protocols.

• Perform basic laboratory screenings according to agency protocols.

• Perform injections under the supervision of a Medical Provider or Registered Nurse.

• Provide clerical support for the assigned department/provider to include preparing patient records for visits filing laboratory and other patient reports in the medical record and maintaining all forms necessary for clinical services.

• Clean and sterilize instruments according to protocol.

• Complete all laboratory and autoclave control procedures according to protocol.

• Assist all members of the clinical team as requested.

• Maintain the assigned department and ensure that all equipment is in working order that the area is clean and well-maintained and that sufficient supplies are available for the office and clinical operations.

• Maintain the cleanliness of all department and patient areas before during and after clinics.

• Prepare the clinical area prior to the start of each clinic.

• Participate in staff meetings attend other meeting and training events as assigned.

• May be required to perform other related duties responsibilities and special projects as assigned.

Benefits:

• Employer paid health dental and vision benefits to the employee.

• Option to participate in a 403(B) retirement plan with employer matching contribution.

• Partial educational reimbursement.

• 12paid holidays.

• Accrued paid time off with each pay period.

• Employee discount programs.

Connect with Axis:

Company Page:

Facebook: Gratitude Report: Cognitive and Environmental Working Conditions:

Work is normally performed in a typical clinic office work environment (and in some cases telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship

Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing writing reaching over the shoulder reaching over the head reaching outward sitting walking on various surfaces standing and bending. Occasional travel to other Axis health centers and other occasional travel will be required.

Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard telephone copier and other office equipment for extended periods.

Sensory: Frequently required to read documents written reports and signage. Must be able to distinguish normal sounds with some background noise as in answering the phone interacting with staff etc. Must be able to speak clearly understand normal communication and be understood.

Cognitive: Must be able to analyze the information being received count accurately concentrate and focus on the given task summarize the information being received accurately interpret written data synthesize information from multiple sources write summaries as needed interpret written or verbal instructions and recognize social or professional behavioral cues.

Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises.

Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.

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