Front Desk Supervisor

Join the Erie team! Motivated by the belief that healthcare is a human right we provide high quality affordable care to support healthier people families and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957 we have provided high-quality care to diverse patients most in need regardless of their insurance status immigration status or ability to pay.

Erie Family Health Centers a nationally recognized top workplace with 14 sites in Chicago and suburbs is looking for a valuable addition to our leadership team at the Erie Humboldt Park location. As a supervisor youll lead the frontline team that shapes each patients experience at Erie. This role is perfect for a motivated leader who thrives in a fast-paced environment and is passionate about service excellence and operational efficiency.

At Erie we are proud to provide competitive salaries high-quality health care plans generous time off benefits retirement benefits and more! Erie employees are eligible for Eries Full Benefits Package that includes Medical Dental Vision Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employees biweekly salary. Annual Paid Time Off: Starting at 20 days of PTO and 8 paid holidays. Competitive salary annual merit increases plus room for growth and career advancement.

*Compensation is based on each candidates experience skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Provides leadership and oversight to front desk staff to ensure excellent patient experiences accurate information collection coverage assessment and respectful collection of patient fees.
• Ensures operational procedures and processes are consistently implemented and adhered to by modeling professional behaviors.
• Responsible for front office functions including patient scheduling rescheduling when providers call off and maintaining efficient patient flow during registration.
• Completes daily deposit reconciliation ensures proper handling of petty cash and reviews and reconciles complex billing requests raised by the team.
• Coordinates hiring onboarding performance management training and ongoing coaching for front desk team members.
• Serves as a main point of contact for deescalation conflict resolution and collaboration with medical dental and behavioral health teams while supporting site operations and front-end revenue cycle (FERC) initiatives.

Education

• High school diploma or equivalent with six (6) years of progressive leadership experience including at least two (2) years supervising direct reports; OR

• Associates degree or two years of college with four (4) years of progressive leadership experience including at least two (2) years supervising direct reports.

Skills Knowledge and Experience

Required:

• Excellent customer service and interpersonal skills
• Cultural competency to work with a diverse patient population.
• Knowledge of use of Microsoft Office suite products
• Two (2) years experience in a healthcare or office setting required
• Two (2) years experience in supervising direct reports required

Preferred:

• Intermediate EPIC skills are a plus.
• Bilingual is a plus.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• • Our mission vision and values unite us.
  • Our voices matter.
  • We do things well.
  • Our inclusive culture promotes balance and belonging.
  • We find our career sweet spot at Erie.