Trainer
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
- Challenge yourself to deliver training to drive positive frontline service outcomes
- Full-time permanent opportunity based at Sydney Airport
- Enjoy the flexibility of shift work and excellent employee perks
As an InPort Trainer you will be responsible for training coaching assessing and evaluating our Customer Experience teams ensuring Qantas service safety and operational standards are consistently delivered. This role involves delivering structured instructional training to frontline colleagues within Airports Customer Experience as well as facilitating practical onthejob task delivery. The core curriculum includes new starter inductions customer service and softskills training technical and systems training and process and procedural learning relevant to customer service operations across Australian Airports.
Reporting to the Planning Manager of Airports you will contribute to the continuous improvement of training materials and manuals ensuring content remains accurate compliant and reflective of current operational requirements. You will also assist in identifying training needs and recommending learning solutions and course structures in collaboration with Group Learning & Development (L&D).
This role requires you to develop an indepth understanding of the operational portfolio you support enabling you to confidently facilitate training and work closely with the broader Training Community including L&D. You will apply contemporary adult learning methodologies identify opportunities for continuous improvement and actively promote a positive inclusive and engaging learning environment.
To be successful youll have:
- Demonstrated operational experience or strong working knowledge within Airport Operations ideally within Customer Experience
- Proven experience delivering facetoface training coaching or capability uplift in an operational environment
- The flexibility and availability to work a rotating shift roster in line with airport operations
- Experience coordinating and delivering training programs within a highly regulated service environment
- Strong working knowledge of relevant policies procedures and regulatory requirements
- Experience with airline or customer management systems preferably Amadeus
- Certificate IV in Workplace Training & Assessment or a related discipline (advantageous but not essential)
- Confident and professional written and verbal communication skills
- Strong interpersonal skills with a genuine enthusiasm for training and developing others
- Excellent organisational capability with the ability to manage competing priorities
- A decisive solutionsfocused approach with the ability to analyse and resolve issues while considering planning data and procedural requirements
Why Qantas
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story get in touch today.
Applications close: Monday 19th January 2026
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
Founded in the Queensland outback in 1920, Qantas has grown to be Australias largest domestic and international airline. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands Qantas and Jetstar operating regional, ... View more
