IT Solutions Technician II

Nextiva is a leading business communications provider delivering unified communications contact center and business intelligence solutions to more than 150000 businesses in the United States. Nextivas mission is to empower businesses to manage their communications improve customer experiences andultimately growtheir businesses.

Job Summary

Nextivaseeksa highly skilled Desktop Support Specialist to join our IT Solutions this role you willensureour end-users haveapositiveexperience with their technology including desktops laptops printers and mobile devices. Working in a fast-paced dynamic environment with a team of dedicated IT professionals you will play a critical role in providing our end-users with the tools and resources they need to perform their jobs effectively.

KeyResponsibilities:

• Provide desktop support to end-users across all departments including troubleshooting resolving hardware and software issuesand setting up new equipment.

• Respond toIT Supportrequestspromptly and professionally providing exceptional customer service.

• Manage ActiveDirectoryuser and computer accounts groups and permissions.

• Manage Okta user accounts groups and permissions ensuringusers access company resources appropriately.

• AssistinadministeringIntune and Azure environments including device management and deployment.

• Create andmaintainbasicPowerShell scriptingto automate repetitive tasks improving efficiency and productivity.

• Maintain hardware and software inventory ensuring all equipment iscorrectlyaccounted for andmaintained.

• Provide training and guidance to end-users onusinghardware and software creating documentation as needed.

Core Valuesfor IT Solutions

• End User Experience:Prioritize theend-userexperience in all our solutions and services.

• Innovation:Continuously explorenew technologiesand ideas to improve our services and products.

• Collaboration:Work together to achieve common goals andobjectives.

• Accountability:Take responsibility for our actions and deliver on our commitments.

• Integrity:Act with honesty and transparency in all our dealings.

• Proactivity:Anticipateand act on opportunities and challenges.

• Continuous Improvement:Strivetocontinuously improve our processes products and services.

• Adaptability:Adapt quickly to changing circumstances and requirements.

• Respect:Treateach other with respect and dignity.

• Empathy:We put ourselves in ourend usersand colleagues shoes andseekto understand their perspectives.

Qualifications

• Associate of Applied Science degree in Computer Science Information Technology related field or equivalent work experience.

• Minimum of2years of experience in desktop support ora relatedfield.

• In-depth knowledge of operating systems such as Windows and Mac familiarity with hardware and software troubleshooting.

• The ability to analyze and resolve technical issues independently or collaboratively with team members.

• A strong customer service orientation to ensureend-usersneeds are met effectively and efficiently.

• Knowledge of basic PowerShell commands to automate repetitive taskstroubleshootissues and improve efficiency in desktop support activities.

• Basic understanding of Python or PowerShell scripting to automate and streamline desktop support tasksandthe ability to write simple scripts to perform specific functions or extract data from systems.

• Knowledge of IT access management principles and practices including user provisioning access request and approval processes access review and compliance requirements.

• Understanding ofIT service management principles including incident problem change knowledge baseand release management as well as experience with IT service management tools such as Jira.
• Knowledge of technology systems and tools including but not limited to Mac OS(JAMFPro) Windows(Intune) Office 365 Azure Okta (or similar platforms commonly used in the tech industry).

If you are passionate about working for atechcompany and want to be a part of a dynamic team that values innovation collaboration accountability integrity proactivity continuous improvement end-user experience adaptability respect and empathy we encourage you to apply for this exciting opportunity.

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
• Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
• Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary hourly wages incentives or bonuses.

• Health - Major Health insurance for you your legal partner and children under 25 years including Vision and Dental coverage
• Insurance - Life Insurance (24 times your monthly salary)
• Work-Life Balance - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary 12 vacation days on their first anniversary and 5 personal days annually thereafter in addition to vacation time
• Financial Security- Enjoy a 30-day Christmas bonus 50% vacation premium company-matched food vouchers (1 UMA/month) and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness-Employee Assistance Program and comprehensive wellness initiatives
• Growth-Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

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