Sales & Customer Support Specialist

Reports To: Head of Business Development

Location: Remote (Saudi Arabia-based)

Work Arrangement: Full-time fully remote

Job Summary

We are looking for a Saudi Sales & Customer Support Specialist to support our revenue growth and client experience this role you will work closely with the Business Development team to progress leads through the pipeline run client-facing meetings (discovery calls demos and presentations) and help close deals. You will also take ownership of customer support tasks that protect retention ensure smooth onboarding and maintain a high-quality client experience.

This is a client-facing role for someone who is confident on camera highly organised and experienced using CRM and business development tools daily. You should be fluent in English at C1 level or above proactive in follow-ups and able to balance both sales execution and customer support responsibilities in a fast-moving environment.

Key Responsibilities

A) Sales & Business Development Support

• Support the Business Development team in moving prospects through the pipeline from first contact to close.
• Conduct discovery calls to understand client needs priorities timelines and decision-making structures.
• Deliver service presentations and client-facing walk-throughs tailored to each prospect.
• Run and/or support demos and respond clearly to objections questions and concerns.
• Maintain high-quality follow-ups via email WhatsApp (if used) calls and meeting scheduling.
• Assist with proposal preparation required documents and coordination needed to finalise deals.
• Keep pipeline hygiene: update deal stages accurately document next steps and maintain clean notes.
• Coordinate internally with marketing/operations/product (as relevant) to ensure readiness for client needs.

B) Customer Support & Client Success (Pre- and Post-Sale)

• Act as a responsive point of contact for client questions issues and requests.
• Support onboarding activities to ensure clients understand next steps and receive a smooth start.
• Troubleshoot common issues and escalate more complex cases to the relevant internal team member.
• Provide extra support to ensure client satisfaction during active delivery and after handover.
• Document recurring issues and suggest improvements to processes scripts FAQs or workflows.

C) Business Development Tools & Operational Support

• Manage and support BD tooling and operations including (as applicable): CRM updates meeting links templates dashboards lead lists call scripts trackers and reporting.
• Maintain organised records for client conversations feedback and action items.
• Assist with scheduling reminders and preparation for client meetings (agendas slides notes).
• Support continuous improvement by recommending better workflows to increase speed and consistency.
  

Person Specification

• Bachelors degree is preferred (Business Marketing Communications or similar). Equivalent relevant experience is acceptable.
  
• English proficiency: C1 minimum (spoken and written) with strong confidence in client-facing communication.

• Saudi National and based in Saudi Arabia.

• 3 years of experience in Sales Business Development Customer Support Account Management or similar client-facing roles (remote experience is a plus).
• Confident presenting on video calls leading discussions and communicating clearly with prospects/clients.
• Strong persuasion negotiation and objection-handling skills without being pushy.
• Excellent organisation: can manage multiple leads follow-ups and client issues simultaneously.
• Comfortable using business tools (CRM spreadsheets calendars Zoom/Google Meet email task trackers).
• Strong listening and discovery skills: understands real needs and translates them into solutions.
• High ownership and reliability: proactive follow-through driven and accountable.
• Customer-first mindset with the ability to remain calm helpful and professional under pressure.
• Ability to work cross-functionally and support the BD team with extra duties as needed.