Director of CRM Systems (76592)

Position Summary

The Director of CRM Systems provides the overall vision long-term strategy and operational leadership for enterprise CRM and Student Success technology solutions across the institution serving as the primary system administrator and expert for all Technolutions Slate instances currently used by Undergraduate and Graduate Admissions. A critical focus of this role will be to lead the development and implementation of the new Slate Student Success instance and expand its strategic use to additional offices across campus while continuously optimizing the CRM for maximum efficiency streamlining the constituent record lifecycle and keeping data integrity and security at the front of all conversations and configurations; furthermore this position will directly support the universitys advanced reporting and analytics needs and will collaborate closely with the Director of Enterprise Applications providing supplemental support and leadership as needed within the Enterprise Applications unit.

Duties and Responsibilities

• Architect implement and maintain Technolutions Slate instances including data models roles workflows automations portals queries and communication tools.
• Optimize Slate configurations to support multiple recruitment operations such as undergraduate graduate and specialty programs.
• Manage integrations between Slate Peoplesoft data warehouse marketing tools and third-party systems to ensure seamless data exchange and system reliability.
• Provide advanced technical guidance and support to CRM administrators and functional users serving as the institutions Slate subject-matter expert.
• Build and manage Student Success technology environments supporting advising workflows case management early alerts intervention strategies and student engagement efforts.
• Partner with advising and student-support areas to design processes and dashboards that enhance retention and improve student outcomes.
• Oversee integrations and secure file transfers to maintain reliable connections between core systems.
• Collaborate with institutional research teams to deliver actionable reporting analytics and dashboards for decision-making.
• Manage project timelines budgets priorities and vendor relationships to ensure successful delivery of technology initiatives.
• Implement documentation standards internal knowledgebases and ongoing user training programs to promote system adoption.
• Offer campus-wide support and consultation to translate departmental needs into scalable efficient technical solutions.
• Monitor system performance conduct regular audits and drive continuous improvement to enhance usability and effectiveness of the system and perform regular maintenance to increase the efficiency of the system and maintain the integrity of data
• Provide data extracts to third party vendors for integration with various university systems
• Regularly collaborate with departments across the campus
• Provide basic system training to users and assist them on the use of system documentation manuals etc. for further addition as new processes/features are developed create training manuals and provide user training
• Work with the campus and Slate communities to foster new use cases for the Slate CRM.
• Knowledge and understanding of single sign-on technologies would be preferred
• Develop modify maintain and support custom reports for both ad-hoc and ongoing needs to fulfill university state and federal mandates
• Work closely with management to prioritize business needs using data and stay up to date with the goals of the University as they evolve
• Take responsibility for keeping skills current on the systems by either self-study or by taking appropriate off-site or online training classes
• Required to provide off-hours support for critical system issues or upgrades if needed
• Work closely with Director of Enterprise Application to build strategies to support enterprise systems on campus and when needed provide leadership support to the unit.
• Performs other duties as assigned.

Education and Experience:

A bachelors degree in information management systems or related field with at least Seven years of related experience.

Skills:

Proficiency in Technolutions Slate CRM system is required

Experience in a higher education setting is required.

Excellent prioritization time-management task tracking and completion skills.

Excellent computer skills and ability to learn and adapt quickly to new software.

Excellent verbal and written communication

Remote or hybrid work arrangements may be considered based on departmental needs and candidate qualifications.

About Iona University/EEO language

Founded in 1940 Iona University is a masters-granting private Catholic coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Ionas 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4000 students and an alumni base of more than 50000 around the world Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice peace and service. Iona is highly accredited offering undergraduate degrees in liberal arts science and business administration as well as Master of Arts Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona students enjoy small class sizes engaged professors and a wide array of academic programs across theSchool of Arts & Science;LaPenta School of Business;NewYork-Presbyterian Iona School of Health Sciences; andHynes Institute for Entrepreneurship & Innovation. Iona also continues to be recognized in prestigious national rankings. Most recently for 2025 Iona has been named one of the nations best colleges by The Princeton Review The Wall Street Journal Forbes and others. Additionally U.S. News & World Report recognized Iona as one of top colleges for social mobility in the country while Georgetown Universitys Center on Education and the Workforce (CEW) ranked an Iona degree in the top 5 percent nationally for long-term return on LaPenta School of Business meanwhileis also accredited by AACSB International a recognition awarded to just 6 percent of business schools worldwide.

Iona offers a comprehensive benefits package to all full-time employees that includes medical dental and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off. For more information on our benefits and working at Iona visit the Human Resources section of our website.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees and does not tolerate discrimination based on any legally protected characteristic under applicable federal state or local laws. As an equal opportunity employer Iona University encourages applications from qualified candidates who reflect the wider world in which we live.