Sr. IT Engineer

At InStride people are our purpose.

We believe that investing in people is the most powerful way to drive successfor individuals and organizations alike.

As a public benefit corporation we partner with leading employers to unlock opportunities for their employees providing access to top-tier education programs that align with their employees career goals and the companys business goals.

Our mission goes beyond skill-building; were here to empower our partners employees to advance their careers elevate their expertise and achieve meaningful personal and professional growth.

No matter the team youre on our dedication to the success of our partners and their employees is what drives us. If youre passionate about making a difference and driving educational and professional advancement InStride is the place for you.

To get a better feel for our culture watch more here.

Candidates must be located in one of the following states to be considered eligible for employment: AZ CA CO CT FL GA IL IN KS LA MD MA MI MO NV NH NJ NY PA OH OR TX VA WA WI.

What were looking for:

Reporting to the Manager of IT Operations the Senior IT Engineer will be responsible for improving scaling and maintaining InStrides technology ecosystem across identity endpoints SaaS applications and integrations. This role partners closely with Security Product & Technology Legal and all internal teams to ensure our systems are stable secure and aligned with business needs.

The ideal candidate combines deep technical expertise with strong business acumen and cross-functional partnership. They excel at navigating complex interconnected systems architecting scalable solutions and creating a frictionless secure technology experience for all InStride employees.

To excel in this role you must bring deep experience operating within a SaaS-first environment and be comfortable navigating complex interconnected systems. Success requires strong technical judgment the ability to design scalable and secure solutions and a structured approach to solving issues across identity endpoints and cloud applications. You should thrive in a collaborative environment communicate clearly with technical and non-technical partners and approach challenges with a mindset focused on improving systems reducing friction and enabling a seamless experience for all InStride employees.

Skills wed love to see you show off:

• SaaS First IT Expertise: Experience supporting and scaling cloud-based corporate environments. You understand identity flows automation patterns integration points and how to troubleshoot issues across a distributed modern SaaS ecosystem.
• macOS Administration Modern Apple MDM: Hands-on experience managing macOS devices at scale through an Apple-focused MDM such as Kandji or Jamf. You have expertise with bash scripts enrollment workflows configuration profiles security baselines and lifecycle management.
• Okta Administration SSO/SCIM Integrations: Operational experience administering Okta as the identity backbone of an organization. You know how to configure OIDC/SAML apps understand Role-Based Access Control (RBAC) implement SCIM provisioning with modern RBAC practices maintain identity/security policies and build lifecycle automations with Okta Workflows.
• AWS Identity & Access Management (IAM): Experience managing identity and access across AWS environments including IAM roles policies permission boundaries and multi-account access patterns. Ability to partner with Security and Engineering to maintain secure scalable access models.
• Cross-System Troubleshooting & Solutioning: Ability to diagnose and resolve issues across identity endpoints SaaS applications integrations and networks. You think in systems break down complex problems into clear steps and collaborate cross-functionally to deliver scalable long-term solutions.
• Clear Communication & Business Acumen: Strong ability to understand business needs articulate technical considerations evaluate options and communicate recommendations clearly across departments.
• Project Management and Execution: Designs strong project plans effectively mobilizes colleagues across teams and ensures the work is completed on time and to a high standard

Who you are (ideal profile):

• 5 years of IT experience with at least 3 years operating in a SaaS-first environment
• Deep experience managing and troubleshooting macOS and Windows OS and identity-centric ecosystems
• Strong understanding of how systems interact and how identity flows across tools
• Experience creating configuration profiles CIS security baselines and Apple MDM workflows
• Proficiency in administering Okta including SSO provisioning security policies and Workflows
• Familiarity with AWS Identity and Access Management (IAM) including roles policies and secure access workflows
• Proven ability to document and translate complex technical requirements into actionable work
• Experience managing complex IT projects and initiatives across teams
• Excellent communication and interpersonal skills with the ability to engage partners at all levels
• Strategic thinker who aligns technical decisions with business objectives
• A collaborator who builds effective cross-functional relationships and contributes to team culture
• Comfortable working through ambiguity and designing solutions that scale

How you will create impact (key responsibilities):

Identity Access and Device Management

• Administer Okta including SSO configurations provisioning workflows app integrations and security controls
• Create a seamless and stress-free Day 1 experience for new employees by ensuring all accounts devices and access are fully prepared tested and ready before their start date.
• Manage macOS and Microsoft fleet lifecycle through Kandji InTune or equivalent MDM: enrollment compliance profiles patching security baselines
• Support AWS identity and access management by maintaining IAM roles policies and secure access configurations across multi-account environments
• Maintain a consistent and secure identity posture across systems and environments

Systems Operations & Troubleshooting

• Demonstrate proficiency with Jira Service Management and collaborate closely with the IT Engineer to ensure requests are triaged efficiently SLAs are met and overall service quality remains high
• Troubleshoot and resolve complex issues across identity endpoints SaaS apps integrations and networks
• Partner cross-functionally to evaluate requests understand requirements and deliver scalable solutions

Infrastructure Automation & Integration Work

• Improve and simplify IT operations by designing implementing and maintaining scalable automations that reduce manual effort eliminate friction and enhance overall operational efficiency
• Collaborate with Security to strengthen system posture and maintain compliance alignment
• Support integration design across corporate systems to improve data quality workflows and user experience

Team & Operational Excellence

• Help maintain a strong remote-first culture by ensuring clear communication enabling seamless virtual collaboration and designing IT processes that support distributed employees with consistent high-quality experiences
• Improve IT team efficiency by creating playbooks standardizing processes and documenting best practices
• Collaborate with internal teams to explore and implement innovative technology solutions including AI-driven agents and automation tools that enhance productivity streamline processes and support a high-performing remote-first culture.

We are looking for someone who is not only technically skilled but also enthusiastic about making ameaningful impact. If this description resonates with you were excited about the possibility of having youon our team. As a skills-driven employer we encourage you to apply if there is a skill-fit even in theabsence of years of experience.

Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InStride we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this role!

Benefits @ InStride

As an organization that champions investing in people its critical we walk the talk. Thats why InStride employees are eligible to enroll in 2800 online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs InStride covers your tuition upfront regardless of your course of study degree type or school - eligible to employees starting Day 1.

This role is also eligible for the following benefits:

• 401(k) plan with company match
• Flexible vacation policy
• Paid family leave
• Best-in-class health care benefits
• And more!

InStride Diversity and Inclusion Statement

At InStride we foster a culture of belonging we support authenticity and intersectionality and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you have a disability or special need that requires accommodation please let your recruiter know.

Policies & Disclosure

InStride recommends employees have their COVID vaccinations. InStride may require employees to have COVID vaccination before entering the office or attending any InStride-related even in the future. However we do not require this at this time.

For questions on how we use personal information of job applicants please refer to InStrides Job Applicant Privacy Policy.

Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction your financial account information or any other sensitive information please do not respond and let us know immediately at .

About InStride

InStride is a human capital management company that helps organizations retain talent upskill employees and fill critical workforce roles through education programs. By breaking down barriers to learning fostering career growth aligned with organizational goals and simplifying program management InStride delivers lasting impact. Partnering with forward-thinking companies like Labcorp Adidas and SSM Health InStride drives meaningful social and business outcomes by providing access to life-changing education. Visit or follow InStride on LinkedIn for more information and up-to-date news.