Retail Pharmacy Tech Trainee

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Job Description:

1. Learn understand and be able to relay information to patients and caregivers regarding routine/maintenance medication requests (telephonic fax Patient site E- prescription queue) for patients. Manages the administrative responsibilities for faxing filing mailing and documenting status in medical record of non-electronically routable prescriptions.
2. Develop and master an understanding of product and payer reimbursement landscape and prior authorization guidelines and processes. Collects and communicate all data needed to facilitate prior authorization approvals. Convey status updates as appropriate including information with appeals.
3. Provides exceptional customer service to internal and external customers. Resolves any customer requests in a timely and accurate manner. Escalates complaints accordingly; maintains frequent contact with patient provider and pharmacy staff.
4. Build productive trust relationships with customers through interactions at pharmacy counter and bedside.
5. Participates in quality initiatives and process improvement efforts for prescription requests prior authorizations education for providers and staff and pharmacy updates.
6. Processes payments by totaling purchases processing checks cash and store or other credit and debit cards.
7. Assists with inventory including receiving appropriate storage and stocking merchandise and medications.
8. Promote patient health by offering available expanded pharmacy services such as (but not limited to) delivery vaccination synchronization and mobile app utilization.
9. Handle returns of merchandise and immediately notify pharmacists of any issues that may warrant prescription returns
10. Delivery of medications to bedside in a timely manner to improve discharge times and ensure patients leave with their medications prior to discharge. This includes effective communication to ensure proper change of custody of medication and setting standards across the health system

1. High School diploma or GED required.
2. 0-1 years related work experience required in work experience in sales / direct customer service.
3. Licensed as a Massachusetts Registered Pharmacy Technician Trainee upon employment (upon candidate selection assistance in obtaining this license will provided by pharmacy leadership)
4. As required by 247 CMR 8.03 (5) Pharmacy Technician trainees must submit for pharmacy technician license after completing 500 hours but before 1500 hours or 1 year of service (whichever comes first)
5. Experience with computer systems required including web based applications and some Microsoft Office applications which may include Outlook Word Excel PowerPoint or Access.

1. Experience in fast paced environment with ability to manage many customers at once
2. Experience in healthcare or Retail Pharmacy preferred. Ability to develop strong relationships with diverse groups of professionals (physicians nurses administration etc.)

1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
2. Problem Solving: Ability to address problems that are routine somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff patients families and external customers.
6. Knowledge: Ability to demonstrate full working knowledge of standard concepts practices procedures and policies with the ability to use them in varied situations.
7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas identifying issues and respecting team members.
8. Customer Service: Ability to provide a high level of customer service to patients visitors staff and external customers in a professional service-oriented respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.

As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled