Prepared Foods Bakery Shift Leader Full-time 35 Easthampton

River Valley Co-op Our Mission: River Valley Co-op staff members are all empowered ambassadors for our cooperatives mission of creating a just marketplace that nourishes the community.

Cooperative values and the larger cooperative movement inspire us to work together for a more sustainable and just future. As a team we work to leverage our grocery retails economic impact for positive social change in the food system our environment and our community. We are committed to social justice and developing our anti-racism and multicultural skills throughout our organization.

Our cooperatively-owned business values working together in partnership with our local food producers other vendors and service providers community organizations employees and our customers to serve our community food needs in ways that sustainably support our mutual needs and aspirations. We prioritize building and sustaining our business operations capacity to generate positive impacts for our employees business partners customers local economy the common good of our community and the environment.

Our friendly store operations specializing in fresh local organically grown and natural foods builds community resilience and grows our local economy. We work hard and have fun doing it act with honesty kindness and respect and strive to improve every day.

Position: PREPARED FOODS BAKERY SHIFT LEADER

Requires open availability including evenings and weekends.

Status: Reports to the Prepared Foods Manager

Supervises Bakery staff in the absence of the Prepared Foods Manager

Pay Level: IV non-exempt.

Purpose: To assist the Prepared Foods Manager with supervising the daily shift operations of the kitchen for scratch and bake-off operations; to meet goals for sales margin labor expense and customer service; and provide support to the Prepared Foods Manager for department-wide (kitchen counter) supervision as needed in the absence of other department supervisors.

Responsibilities

PRODUCT FOR SALE

• Mix and bake a varied assortment including cookies scones muffins ring cakes layer cakes coffee cakes bars and pies and train and supervise staff to do the same.
• Plan and maintain attractive fully stocked Service and Grab-and-Go dessert sections.
• Plan and maintain appropriate cross-merchandise pairings with our seasonal deli fare.
• Provide input on new recipes and products for sale; research and develop recipes based on the Director of Food Services guidelines.
• Follow approved recipes and ensure staff do the same. Bring any suggested changes to the Prepared Foods Manager and Director of Food Services.
• Accurately label and date all items made with all ingredients every time.
• Ensure the freshness of items for sale by rotating diligently monitoring dates keeping batches separate by date and actively promoting sales of short-dated products while still viable.
• Regularly inspect the product for quality and consistency.
• Review shrink/waste/excess product information logs and provide input to the Manager on controls.

PURCHASING

For ingredients and supplies as assigned by the Prepared Foods Manager:

• Confer with the Prepared Foods Buyer to place orders to ensure an uninterrupted supply.
• Receive orders in the absence of the Prepared Foods Buyer or ensure proper receiving by other deli staff.
• Make recommendations to the manager based on trends observed.

DEPARTMENT OPERATIONS

• Consistently ensure the kitchen is maintained safely orderly and sanitary following guidelines set by the Board of Health Prepared Foods Manager and Prepared Foods Assistant Manager.
• Ensure adherence to all food safety/cold and hot storage procedures.
• Participate in the process of creating seasonal special and holiday menu items with the Director of Food Services.
• Advise the Prepared Foods Manager Prepared Foods Assistant Manager and/or Manager on Duty (MOD) of observed potential equipment repairs replacements or upgrades necessary.
• Monitor cooler temperatures; monitor heat unit temperatures. Advise the Manager on Duty (MOD) of observed issues.
• Ensure established opening and/or closing procedures are adhered to (including cleaning schedule).
• Pull old or low-quality products and dispose of them properly following established recording procedures.
• Participate in periodic inventory counts.
• Ensure Allergens are correctly identified on scale labels and the packaged product has the correct sticker (vegan gluten-free etc.).

SUPERVISION & LEADERSHIP

• Partner with Department Managers to create/maintain/organize prep production lists and delegate tasks where necessary.
• Support existing systems for special orders and catering orders; recommend improvements.
• Participate in hiring (applicant screening interviews) training and review processes.
• Act as a point person for conflict resolution or problem-solving during shifts in the absence of a manager.
• Maintain open communication with all staff at all times including regular meetings with staff and supervisors.
• Demonstrate encourage and support a positive productive and customer-service-based work environment.

In the absence of a sub-department leader Prepared Foods Manager or Prepared Foods Assistant Manager:

• Set work priorities and direct staff tasks including break schedules to ensure productivity.
• Act as point of contact for the kitchen during the shift including special orders catering and events; fulfill role model/information conduit needs for all deli staff and customers concerning ingredients and products used.
• Facilitate good and effective communication between the kitchen counter and staff for operational excellence and enhanced department teamwork.
• Assist with on-the-job training and support the skill development of staff.
• Fill holes in schedules during unexpected absences.
• Offer insight into prospective candidates and evaluations of department staff as requested.
• Ensure customer service standards and expectations are met by all department staff.

ALL STAFF DUTIES

• Attend and participate in department and storewide meetings.
• Attend and participate in Consistency Meetings with the Director of Food Services.
• Perform other tasks assigned by the Prepared Foods Manager and the Director of Food Services.

Qualifications

• Minimum two years of baking experience.
• Organized attention to detail.
• Ability to lift 50 pounds.
• Manual dexterity with department equipment.
• Ability to stand for long periods and work in close quarters with many team members.
• Ability to communicate in a positive tone with all team members and customers.
• Neat appearance and a personable attitude.
• Ability to work varied shifts that may begin at 4 am or end after 10 pm depending on operational needs.
• Ability to work a flexible schedule and the ability to cover shifts as needed.
• Ability to come to work on time for scheduled shifts and accurately use a time clock.
• Ability to follow through on verbal and written instructions.
• Willingness to handle meat and seafood.
• Ability to follow through on commitments while handling multiple demands.

River Valley Co-op is an equal opportunity employer encouraging excellence through diversity.