Regional Vice President, Sales – East

Location: New York or East Coast Preferred (Hybrid)

At Crescendo we build Unbeatable AI Assistants for chat voice and email and the intelligence layer that makes them better every day.
From AI-powered Voice of the Customer to Automated Quality Management and Data Assistant we turn every interaction into action.

We dont drown CX leaders in dashboards.
We give them less noise more action.

Now were hiring a Regional Vice President of Sales East to lead our CX Intelligence growth across the Eastern U.S.

The Opportunity

You will lead Crescendos new-logo sales motion across the East selling not just AI Assistants but a complete CX operating system:

• AI Chat Voice and Email Assistants
• Voice of the Customer with predictive CSAT
• Omnichannel Automated Quality Management
• AI-Categorized Intent and Data Assistant for deep CX insight
  

What Youll Own

CX Intelligence Revenue Leadership

• Lead a team of AEs selling Crescendos AI Assistants VoC AQM and Data Assistant across the Eastern U.S.
• Own regional new-logo ARR tied to customer experience modernization initiatives
• Drive executive conversations around:
  • Predictive CSAT
  • Intent-based root cause analysis
  • Omnichannel quality coverage
  • Coaching at scale with automated QA
• Personally support strategic deals where CX teams are replacing fragmented QA tools CCaaS reporting and manual VoC programs

Deal Strategy & Execution

• Join late-stage opportunities where customers are struggling with low CSAT QA blind spots ticket spikes or inconsistent agent quality
• Coach reps to build ROI cases grounded in outcomes:
  • 95% CSAT
  • 5065% instant resolutions
  • 10k monthly cost savings
  • 90% pre-sales containment
• Position Crescendo as the platform that captures why customers reach out not just how often.

Team Leadership

• Recruit and develop CX-fluent sellers who understand contact center operations QA workflows and customer sentiment analytics
• Run deal reviews focused on customer pain intent signals and business impact not feature demos
• Build a culture of curiosity precision and proof

Cross-Functional Partnership

• Partner with Solutions Product and Delivery to refine VoC AQM and Data Assistant use cases
• Bring real field insight back to roadmap prioritization around omnichannel QA intent modeling and CX intelligence

What You Bring

• 10 years of B2B SaaS sales with deep experience selling CX intelligence CCaaS QA VoC or support automation platforms
• 5 years leading high-performing enterprise AE teams
• Strong understanding of:
  • Contact center QA operations
  • CSAT and sentiment analysis
  • Root-cause analytics and coaching workflows
• Proven ability to sell multi-product platforms into CX Support Ops Digital and IT leadership
• Comfort navigating transformation deals involving QA modernization AI adoption and cost-to-serve pressure
• East Coast based with regional travel flexibility

Why Crescendo

• 99.8% resolution accuracy with AI human-in-the-loop
• 50 languages 24x7 global availability
• Customers achieving:
  
  • 95% CSAT
  • 65% instant resolutions
  • 1M tickets handled annually
  • 10k monthly cost savings

We dont just automate support
we make customer truth visible measurable and actionable.

Crescendo is proud to be an equal opportunity employer.
We believe diversity drives better CX for our customers and our teams.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

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