Portfolio Services Administrator, Co-op

As aPortfolio Services Administrator Co-op you can expect to work collaboratively with a team of about 3 colleagues on managing and preparing for virtual storage documentation for completed requests through the Portfolio Services and Portfolio Administration departments. You will play a key part in the active follow-up on outstanding insurance needs for the existing portfolio with liability exposure and documentation management. As a part of this term you will learn to exercise adherence to credit and matrix authorizations system rules and corporate policies to ensure the accurate completion of documentation while meeting customer expected turnaround-timing commitments.

Find out morehereabout how you can unleash your full potential at DLL!

Day to day

Insurance:

• Monitor the portfolio ensuring that our insurance requirements are being met contacting customers for proper documentation when necessary
• Placing customers on our forced placed insurance program when necessary
• Outbound follow-up on the phone and email to expired or missing liability insurance worklist
• Ensure liability insurance is obtained from end users on identified risk portfolios
• Escalate the issue of missing or expired liability to internal sales and vendors for assistance
• Issue letters and/or invoices as required on liability required contracts as escalation
• Communicate with agents customers various internal departments and dealers/vendor as required to resolve insurance coverage issues
• Verify proof of insurance update customer data base and manage internal and external claims
• Respond to insurance inquiries and resolve insurance issues

Documentation Management (4 days in office per week required):

• Relabeling files and file/folder organization for virtual storage
• Assist with procedure write-ups as a result of efficiency enhancement project participate
• Complete excel file data entry and formulas for mass scale asset detail spreadsheets

General/Other:

• Other duties (general office) as required
• Participate in department and cross-functional initiatives

We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect.

Essentials

• Must be enrolled in a recognized undergraduate co-op

• Solid technical skills including Microsoft Office applications (Word Excel Outlook)

• Positive proactive attitude

• Strong organizational skills ability to prioritize and multitask

• Excellent verbal and written communication skills

• Detail oriented

• Ability to work from home remotely/independently in a virtual team environment and in-person/in-office:

  • Weeks 1-2 of the term: In-office requirement daily for the initial two weeks to complete essential in-office task training

  • Weeks 3 until end of term: A hybrid schedule will apply consisting of 4 days in-office and 1 day from home each week

    • Please note: For co-op HR or other DLL events an additional in-office day per week may be required

• Bilingual an asset (French)

What you will gain:

• Participation in the Learning and Development Program while you complete your placement
• Access to e-learning and skill development courses
• Regional and global networking opportunities with members
• Exposure to a global vendor finance company with Great Place to Work certifications in 16 countries

Choose wellbeing

DLLs wellbeing ambition is to educate equip and empower members to build connections manage their mental emotional physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection Build meaningful connections with other DLL members

• Health Manage mental emotional and physical health

• Finance Provide learning opportunities to help members achieve personal financial health

• Lifestyle Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL.

Settling In

At DLL we are many things. We are team members family members and community members. We are members of society members of different cultures and nationalities. Members of change. We each have different beliefs different passions different viewpoints talents and interests. We come from different backgrounds cultures nationalities and histories.

But for all of our differences we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration less hierarchy and honest directness that enable us to integrate ideate and innovate across country lines.

Many companies say they are European American Asian or Australian at DLL we are all these places and more.

We are a cross-culture collaborative an interconnected network that comes together every single day with one goal in mind: Partnering for a better world.

Good to know

Desired Primary Location: Burlington ON

Applicable pay range

$20.00 $23.00/hour

• Deadline for the application: January 16 2026 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment
• This is a 4-month co-op opportunity
• Due to the nature of the opportunity the role is considered hybrid with the expectation to come into the Burlington office on average twice per week
• Applications via email will not be reviewed. Please apply online via our career website:
• #LI-AK1
• For more information please contact our Talent Acquisition Partner via

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.

DLL is an equal-opportunity employer. We are committed to inclusive barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.