Senior Associate, Legal Operations System Specialist

Copenhagen - Denmark

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

At Genmab we are dedicated to building extranotordinary futures together by developing antibody products and groundbreaking knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create champion and maintain a global workplace where individuals unique contributions are valued and drive innovative solutions to meet the needs of our patients care partners families and employees.

Our people are compassionate candid and purposeful and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes our work is incredibly serious and impactful but we have big ambitions bring a ton of care to pursuing them and have a lot of fun while doing so.

Does this inspire you and feel like a fit Then we would love to have you join us!

Would you like to join a highly skilled Legal Operations team and play a key role in shaping how contract management systems are used and developed across the business

In this role you will combine hands-on system expertise with strong stakeholder collaboration supporting the daily operation and continuous improvement of our legal technology landscape. You thrive in the space between business and technology enjoy problem-solving and feel comfortable engaging with both end-users and vendors as part of an ongoing system implementation and optimization journey.

The role

The System Specialist is responsible for the daily operation configuration and end-user support of our Contract Lifecycle Management (CLM) solution and other legal tech systems. This role ensures the platforms run smoothly data remains accurate users are supported effectively and new releases or updates are tested and implemented. Alongside your technical focus you will have weekly update meetings with vendors securing that the business is serviced correctly with the necessary system updates.

Responsibilities

System Administration:

Act as super-user for legal tech systems providing expert-level support and troubleshooting

Maintain user roles permissions and access rights

Configure and maintain contract templates workflows and dashboards

Perform regular system health checks and routine maintenance

Monitor and safeguard data accuracy within the legal systems

User Support:

Act as second-line support for end-users managing questions issues which have been assigned to Legal Operations from first-line support (ServiceNow)

Support the resolution of any issues or defects reported incl testing resolutions in the legal systems

Escalate technical/systemic issues to DD&AI Product Owner or vendor(s) as needed

Maintain a knowledge base of FAQs user guides and troubleshooting steps

Deliver ad hoc training sessions for new users

Release Management & Testing:

Assess new system releases and identify the impact for Genmab

Participate in UAT for new features and upgrades

Support communication of new releases and functionality to end-users

Document system changes and ensure configurations are updated accordingly

Reporting & Documentation:

Generate and maintain system reports and dashboards

Keep documentation of system configurations and processes up to date

Support audit and compliance requirements by maintaining accurate logs

Requirements

BSc in Business Administration IT or related field

Min 2 years of experience in system administration or user support (CLM CRM ERP systems preferred).

Experience in working with AI driven solutions.

Solid Excel skills.

Familiarity with contract lifecycle management processes is a plus but can also be learned.

Strong troubleshooting skills with customer service mindset.

Self-driven and proactive.

Excellent documentation and stakeholder communication abilities.

Ability to maintain strict confidentiality within areas of responsibility.

About You

You are genuinely passionate about our purpose
You bring precision and excellence to all that you do
You believe in our rooted-in-science approach to problem-solving
You are a generous collaborator who can work in teams with a broad spectrum of backgrounds
You take pride in enabling the best work of others on the team
You can grapple with the unknown and be innovative
You have experience working in a fast-growing dynamic company (or a strong desire to)
You work hard and are not afraid to have a little fun while you do so!

Locations

Genmab maximizes the efficiency of an agile working environment when possible for the betterment of employee work-life balance. Our offices are crafted as open community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether youre in one of our office spaces or working remotely we thrive on connecting with each other to innovate.

About Genmab

Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years its hard-working innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational quantitative and data sciences resulting in a proprietary pipeline including bispecific T-cell engagers antibody-drug conjugates next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030 Genmabs vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO) antibody medicines.

Established in 1999 Genmab is headquartered in Copenhagen Denmark with international presence across North America Europe and Asia Pacific. For more information please visit and follow us on LinkedIn and X.

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Required Experience:

Senior IC