Senior Service Designer
Share
Job Location:
Copenhagen - Denmark
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Are you a passionate analytical and collaborative Service Designer with a strategic mindset and excellent communication skills
Then join our newly established service design team within the Digital Product Design area of Consumer and Marketing Technology (CMT).
The team will play a pivotal role as a strategic partner across CMT digital product clusters bringing clarity to product vision and problems to be solved as well as work alongside product trios to bring insights for delivery!
Core Responsibilities
Plan and conduct interviews to understand and empathize with user pain points and needs
Design and facilitate engaging and productive workshops for diverse audiences
Understand and analyze as is processes user journeys and data flows
Create blueprints of as is and to be processes and journeys to map pain points dependencies and root causes
Synthesize insights and turn them into recommendations for decision making and requirements for delivery
Facilitate leadership and stakeholder dialogues to align priorities and next steps
Tell compelling stories to support vision creation and translation vision to insights for delivery
Partner closely with product trios to share insights and requirements to help inform delivery
Play your part in our team succeeding
You will be part of a collaborative cross-functional environment where design products and technology come together to create seamless and impactful experiences.
Your work will shape how we understand and serve our users ensuring that insights strategy and design translate into meaningful outcomes.
Consumer and Marketing Technologycreates internal facing products such as digital products enabling model designers to create models product lifecycle management the digital asset and content pipeline marketing engagement products alongside consumer facing digital products such as LEGO Play LEGO Builder LEGO Ideas to name a few.
CMT Digital Product Design consists of 70 designers covering design disciplines (user research service design UX and UI) across the entire development process from discovery to delivery.
Do you have what it takes
Background and experience within service design
Proven experience applying service design principles to problem solving for products
Ability to work in a cross-functional team using design thinking to build empathy for user needs
Experience mapping complicated processes with many levels of user and sharing artifacts with senior leadership and stakeholders
Best in class communication and facilitation skills
Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.
Whats in it for you
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount We know youll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme.
Workplace - When you join the team youll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity creativity and imagination inspire everything we do. We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.
Thank you for sharing our global commitment to Childrens Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO team today.
Required Experience:
Senior IC
Key Skills
- Mechanical Design
- Layout Design
- CAD
- Adobe Creative Suite
- Creo
- Sheet Metal
- Drafting
- Adobe Photoshop
- Autocad
- Adobe Illustrator
- Sketch
- Adobe Indesign
About Company
Explore the world of LEGO® through games, videos, products and more! Shop awesome LEGO® building toys and brick sets and find the perfect gift for your kid
