Representative, Recovery

*** PLEASE NOTE THIS IS A REMOTE ROLE**

*** PLEASE NOTE THIS IS A PART-TIME ROLE WITH UPTO 21 HOURS PER WEEK**

The associate will work within Honda Canadas Account Services department and will report to the Supervisor Account Representative Recovery Account Services acts in the capacity of trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize credit loss for assigned responsibilities may include but not limited to the principal functional responsibilities listed below.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES

• Handling any one of the Recovery Processes (Charged off accounts

• Bankruptcies Total Loss Process Insurance Tracking and Delinquent accounts)

• Correspond and deal with insurance companies research values on cars follow-up

• and accept offers from insurance companies as well as provide customers with accurate information.

• Handle the Insurance Tracking Process by reviewing the accounts obtaining authorization for waivers preparing necessary documents and obtaining the insurance policies.

• Ensure that the set monthly departmental targets are met.

• based on discharge documents.

• Support the Senior Associates with communication regarding bankruptcy and legal matters.

• Handle third party collections agency placement and monitor the recoveries by each agency.

• Other duties as assigned.

• Share best practices amongst the team members to increase efficiency.

• Monitor high risk accounts and act as a liaison with dealers customers and other internal departments.

• Handle bankruptcies by filing the appropriate claims and deciding on repossessions

QUALIFICATIONS

• Completed post-secondary education and/or equivalent work experience.

• Minimum of 2 years experience Financial Services and or 1-3 years of relevant progressive business experience with a proven track record of delivering results.

• Knowledge of laws in regards to collection and repossession of assets an asset.

• Bi-lingual in French and English is required.

• Strong decision-making negotiating planning analytic and strategic skills.

• Demonstrated above average interpersonal communication (written and verbal) problem solving and listening skills.

• Ability to deal effectively and professionally in a rapidly changing and fast paced environment.

• A high level of individual initiative and ability to work with minimal direction.

• Ability to build collaborative working relationships with internal and external stakeholders.

• Must be detail oriented results oriented well organized and a team player.

The hourly rate range for this position is $ $27.91$34.89 CAD hourly. Individual rate within this range aredeterminedby a variety of job-related factors including education experience knowledge and skill set.

This is a work-from-home position that requires employees towork-from-home five days per week(with a hoteling workspace when attending the assigned company office on occasion).

As this role supports clients and dealers nationwide bilingual (French/English) proficiency isrequired.

This posting is for an existing vacancy that Honda Canada Inc. is activelyseekingto fill.