Implementation Lead (Hybrid- Atlanta, GA)

Enterprise Solutions Lead/ Implementation Lead

Location: Atlanta GA (Hybrid- 2-3 days a week)

Compensation: Competitive base benefits

What youll do:

The Enterprise Solutions Lead oversees the most complex and consultative solution engagements within SMB Professional Services. This role leads a team of Solution Consultants and Senior Solution Consultants responsible for onboarding and delivering project-based solutions for large multi-location SMB customers.

Serving as a playercoach the Enterprise Solutions Lead provides hands-on leadership for high-impact engagements while ensuring consistent solution quality strong customer outcomes and effective execution across both new and existing customers. This role operates at the intersection of solution design customer engagement and delivery leadership and requires the ability to lead in dynamic consultative and revenue-adjacent environments.

Responsibilities

Solution Leadership & Customer Engagement

• Lead and oversee complex solution design and delivery for large multi-location SMB customers.
• Act as escalation point for solution complexity scope challenges and customer concerns.
• Provide hands-on leadership for high-risk or strategically important onboarding and project-based engagements.
• Guide consultants in conducting effective discovery solution design and value-based recommendations.
• Ensure solutions align with customer business objectives operational realities and product capabilities.

Team Leadership & Enablement

• Lead coach and support a team of Solution Consultants and Senior Solution Consultants.
• Reinforce consultative selling stakeholder management and solution articulation skills.
• Support onboarding skill development and readiness of consultants for complex SMB engagements.
• Partner with managers on performance feedback growth plans and promotion readiness.
• Model strong customer-facing leadership and ownership behaviors.

Project-Based & Existing Customer Work

• Oversee delivery of project-based services for existing customers including enhancements expansions and optimization initiatives.
• Ensure clear scoping expectation-setting and alignment across Sales Customer Success and Professional Services.
• Support identification of follow-on opportunities through consultative engagement (in partnership with Sales and Account Management).
• Balance new customer onboarding with existing customer project demand across the team.

Process Quality & Operational Discipline

• Ensure consistent use of solution frameworks templates and delivery standards.
• Partner with PMO to track project milestones risks and delivery health.
• Identify patterns in solution complexity delivery challenges and customer needs to inform process and enablement improvements.
• Leverage AI-assisted tools and insights to improve discovery quality solution consistency and risk identification.

Cross-Functional Collaboration

• Partner closely with Sales Customer Success and Account Management to support complex SMB opportunities and expansions.
• Collaborate with Configuration and Onboarding Team Leads to ensure end-to-end delivery alignment.
• Provide structured feedback to Product teams on feature gaps scalability needs and recurring customer themes.
• Engage with Performance Insights to support KPI tracking and continuous improvement.

What youll bring:

• Deep experience in consultative solution design and customer-facing delivery
• Proven ability to lead complex multi-stakeholder engagements.
• Strong leadership capability in a playercoach or team lead role (1-2 years)
• Commercial acumen and comfort operating in revenue-adjacent environments.
• Ability to balance strategic thinking with hands-on execution.
• Strong judgment in managing scope risk and customer expectations.
• Continuous improvement mindset with comfort leveraging AI-enabled delivery and discovery tools.

Why this role:

• Successful delivery of complex multi-location SMB onboarding and project engagements.
• High customer satisfaction and strong early adoption outcomes.
• Reduction in solution-related escalations rework and scope drift.
• Consistent achievement of team KPIs (quality cycle time utilization readiness).
• Demonstrated consultant growth and readiness for senior and leadership roles.
• Positive internal and customer feedback on solution leadership and engagement quality.

Excited about this role but dont meet every single requirementStudies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program including:

• Medical dental and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race color religion gender gender identity sex sexual orientation disability veteran status age ethnic or national origin or any other basis protected by all local state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations camps unions fraternities & sororities gyms dance studios religious congregations pet services and more.

Our mission-critical tools help our customers manage and grow their communities and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

NOTE: This role is supporting our petcare vertical solution Disclosure Notice: Click Here