Sr. Manager, Employee Technology Services

Canadian Imperial Bank Of Commerce

Job Location:

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What Youll Be Doing

As a member of CIBCs Employee Technology Services team your responsibilities will include leading tier 1 technology support and service management teams oversee teams delivering end-user technology support for Capital Markets Risk Management and Treasury businesses. You will ensure technology performance guarantee high availability stability and performance for front-office and middle-office technology. Youll drive continuous improvement promote operational resilience and foster strong partnerships with business technology and vendor stakeholders.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work youll be on-site full-time.

How Youll Succeed

Subject Matter Expertise - Build effective working relationships with clients vendors and peers. Deliver efficient real-time help desk support for diverse desktop technology users.
Service Delivery & Staff Management - Manage workforce scheduling forecasting and staff development to enhance service efficiency and quality. Negotiate and manage service levels with clients and internal partners. Oversee technical incident resolution.
Process & Policy Implementation - Design and implement processes and systems to support service delivery. Maintain policies and procedures for problem reporting and resolution. Analyze opportunities for continuous improvement.
Job Complexities & Leadership - Analyze client feedback and interpret senior management communications Assess the impact of technology initiatives Manage support for new business units Supervise 2030 employees and Potentially manage a budget of $1$3 million.
Leading and Mentoring - Support end-to-end project implementation Guide a diverse team of technology and project professionals Maintain a collaborative environment and support team members in resolving organizational operational and process issues.

Who You Are

You can demonstrate experience in supporting global trading environments as well as regulated financial institutions. Its an asset if you have ITIL Certification.
Youre Client-Focused. You put clients first engage with purpose deliver the right solutions and go the extra mile.
Youre Data-Driven. You investigate complex issues make sense of information and communicate details effectively.
Youre Collaborative. You value teamwork and inclusivity driven by collective success.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St. 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Systems Analysis End User Support Information Security

Required Experience:

Manager

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningf...