IT Service and Support Intern

Job Summary

Job Description

Primary Responsibilities

• Assist the IT Service and Support team with day-to-day end user support.
• Participate in the creation and maintenance of system and process documentation including system configurations workflows user guides and standard operating procedures
• Document best practices knowledge-base articles and IT Roadmaps
• Help troubleshoot and resolve technical issues reported by end-users escalating complex problems to senior team members when necessary.
• Perform routine run and maintenance tasks
• Assist the IT Services and Support team in monitoring service ticket queues and ensuring proper assignment to our senior team members
• Provide regular reporting updates to the department on Aged Tickets Incident Management Critical outages and other department KPIs
• Additional tasks as related to delivering a high level of Customer Service to 4000 users

Qualifications

• Good understanding of IT systems Endpoint Devices Network Operating Systems and Cloud platforms (Azure)
• Familiarity and willingness to learn more about IT service management concepts such as incident management problem management and change management.
• Strong problem-solving and analytical skills with the ability to quickly learn new tools and technologies.
• Strong verbal and written communication skills and interpersonal skills with the ability to effectively communicate with team members and end-users.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficient in MS Office Suite O365 applications specifically Word PowerPoint Excel Teams Sharepoint
• Excellent organizational and time management skills.
• Self-motivated flexible and creative able to prioritize multi-task and work in a fast-paced environment
• Must be a self-starter collaborate cross-functionally and work independently with minimal functional oversight
• Able to take ownership of a given assignment and proactively consult with other team members and other team representatives for information or guidance as necessary
• Strong technical aptitude and a genuine passion for technology and customer service
• Knowledge of Jira Confluence or Smartsheet a plus

Experience and Education Requirements

• Currently enrolled in a bachelors or masters program in Information Technology Engineering Business or a related field.

Benefits Overview

We offer competitive company benefits to eligible positions such as :

• Medical Dental Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job country union role and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (TK) name trademark domain name and logo without authorization. They are posing as employees representatives or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts websites telephone calls emails or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask solicit or accept any monies in any form from candidates job applicants or potential jobseekers who have applied to or wish to apply to TK whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

job offers from free email services like Gmail Rediffmail Yahoo mail etc.;
payment of any kind from prospective jobseekers or candidates for employment;
anyone to collect money or agree to any monetary arrangement in return for a job at TK;
checks to job seekers; or
job offers through third the event TK uses professional recruitment services through a third party offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

strongly recommends that potential jobseekers do not respond to such fake solicitations in any manner;
will not be responsible to anyone acting on an employment offer that is not directly made by TK;
making an employment offer in return for money is not authorized by TK; and
reserves the right to take legal action including criminal action against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at to view authentic job openings at TK.

If you receive any unauthorized suspicious or fraudulent offers or interview calls please email us at

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.