Operations Coordinator

The anticipated hiring range for this position is $20 to $22. Hiring offers will be determined based on the final candidates qualifications and experience. The recruiter can share more information about what the anticipated hiring rate would be based upon your specific qualifications during the selection process.

The CIA offers a substantial benefits package that includes medical coverage available at no cost to qualifying employees dental insurance vision insurance life insurance short and long term disability insurance retirement savings plan with high employer contributions a generous paid time off program and more!

As the benefits package at the CIA results in a significant value above the base hiring rate for this position we encourage you to apply so that our recruiters can share more information with you about the benefits of working for the CIA.

POSITION SUMMARY

The Operations Coordinator is responsible for supporting the comprehensive daily activities of both the Hospitality Academy and other non-degree programming. This dual-focus role serves as the primary on-site contact for students and guests ensuring the consistent execution of curriculum private events and hands-on cooking/beverage classes. The coordinator works closely with internal teams to manage logistics kitchen and classroom operations and business processes while providing a welcoming high-standard experience for all participants.

ESSENTIAL RESPONSIBILITIES

Program Management & Logistics

• Operations Oversight: Oversee and monitor logistics for all Hospitality Academy and non-degree programs ensuring accurate scheduling of space usage and acting as the point of contact for internal teams regarding timing and program details.
• Event Coordination: Schedule and manage the planning for diverse events including Academy events networking mixers advisory committee meetings and other non-degree classes.
• Financial & Inventory Control: Manage billing for Academy programs and oversee the requisition organization and maintenance of supplies for all programs. Exercise best practices regarding cost control inventory management and purchasing systems.
• Curriculum & Enrollment: Support the creation and production of curriculum materials (presentations study guides) manage the mentorship program and monitor weekly enrollment reports to suggest program additions or cancellations as needed.
• Maintain students records as per SOPs and accreditation guidelines including archiving of rosters and managing completions in the registration system.

Guest Services & Student Relations

• Student Support: Act as the primary liaison for Academy students ensuring awareness of curriculum and schedules and following up on satisfaction levels through survey results.
• Guest Experience: Provide a fun welcoming and safe experience for non-degree guests. Greet guests for classes assist with questions and maintain the highest standards of customer service.
• Communication: Communicate in a timely and concise manner regarding all internal/external emails and guest requests. Effectively relay program details to all internal departments to ensure smooth execution.

Operational Support

• Program Execution: Assist Instructors during classes. This includes mise en place setting classrooms and supporting guests with program needs.
• Setup & Breakdown: Prepare all classroom and kitchen spaces in advance. Responsibilities include printing rosters and menus organizing uniforms/aprons setting up ingredients and managing post-class breakdown and cleaning procedures.
• Standards Maintenance: Maintain up-to-date Standard Operating Procedures (SOPs) for all programs to ensure efficiency.
• Growth & Outreach: Support leadership in prospecting new business opportunities by responding to leads.
• Efficiency: Continuously identify ways to improve productivity leverage resources and elevate the standard of excellence in all client interactions.
• Any and all other duties as assigned.

REQUIRED QUALIFICATIONS

Education:

• Associate degree or significant work experience in lieu thereof.

Experience:

• Minimum of two (2) years of experience in event management or hospitality operations.

REQUIRED SKILLS

• Excellent written verbal communication and presentation skills required. Must have demonstrated ability in organizational time management problem solving and interpersonal skills.
• Excellent customer service and conflict resolution skills.
• Must display a high level of energy and self-motivation.
• Exceptional organizational skills.
• Demonstrated ability to show a high level of service responsiveness to customers.
• Ability to use sound judgment and discretion in handling sensitive information with confidentiality and discretion.
• Must have a proven consistent track record showing the ability to work with all levels within an organization.
• Strong computer experience which must include abilities to work effectively with project management systems and MS Office suite products i.e. Word Excel PowerPoint.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

WORKING CONDITIONS

• Ability to work a flexible work schedule including nights and weekends as required by business needs.
• Regular work requires the use of a computer sometimes more than eight (8) hours per day.
• Regular work requires a great deal of sitting and standing for extended periods.
• Ability to lift and carry up to twenty-five (25) pounds.

Required Experience:

IC