Senior Program Manager, Mixed Multi Leg and Channel SME
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Job Location:
Bellevue, WA - USA
Yearly Salary:
$ 104100 - 185000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Amazon were working to be the Earths most customer-centric company. To get there we need exceptionally talented bright and driven people. Amazon Logistics (AMZL) is seeking a Sr. Program Manager Tech Subject Matter Expert (SME) to work within the AMZL network. The SME works across technology and operations teams on the prioritization development optimization and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth.
The SME team acts as a catalyst for change by driving innovation at the operator level prioritizing technology initiatives and supporting engineering design innovations. The SMEs strive to be experts in Amazons operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology.
The SME organization are functional experts on the software tools in a given process areas and their application in the AMZL network. As a Sr. Program Manager you will define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes.
***Travel approx. 25% to North American Delivery Stations
Key job responsibilities
Partner with tech organization on the business requirement documents (BRD)
Highlights areas of business risk and impact for Technology Team resource allocation and provide input on software design to support lean processes and standard work
Act as gatekeeper for prioritizing software enhancements and feature requests submitted by the sites and serve as the interface with the delivery stations to drive adoption of changes
Support process improvements best practice sharing and standardization across all Amazon Logistics processes using Lean principles
Measure and establish standard rates for standard work to be used for labor and capacity planning
Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality
Collaborate with counterparts in other functional areas (Safety Quality Learning Loss Prevention) as well as the Operations Engineering team and DS Launch SME team to drive standardization of core process elements to support network growth and scale
A day in the life
You will work with operational teams (Engineering Quality Execution) and technical teams (Software Engineers Product Managers) to drive deliverables according to the operational plan. This includes participating in the cyclical responsibilities of a program including building the vision and requirements testing new software and processes and deploying solutions network wide.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The SME team acts as a catalyst for change by driving innovation at the operator level prioritizing technology initiatives and supporting engineering design innovations. The SMEs strive to be experts in Amazons operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology.
The SME organization are functional experts on the software tools in a given process areas and their application in the AMZL network. As a Sr. Program Manager you will define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes.
***Travel approx. 25% to North American Delivery Stations
Key job responsibilities
Partner with tech organization on the business requirement documents (BRD)
Highlights areas of business risk and impact for Technology Team resource allocation and provide input on software design to support lean processes and standard work
Act as gatekeeper for prioritizing software enhancements and feature requests submitted by the sites and serve as the interface with the delivery stations to drive adoption of changes
Support process improvements best practice sharing and standardization across all Amazon Logistics processes using Lean principles
Measure and establish standard rates for standard work to be used for labor and capacity planning
Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality
Collaborate with counterparts in other functional areas (Safety Quality Learning Loss Prevention) as well as the Operations Engineering team and DS Launch SME team to drive standardization of core process elements to support network growth and scale
A day in the life
You will work with operational teams (Engineering Quality Execution) and technical teams (Software Engineers Product Managers) to drive deliverables according to the operational plan. This includes participating in the cyclical responsibilities of a program including building the vision and requirements testing new software and processes and deploying solutions network wide.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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