Clinical Analyst MHW, DLS Clinical Team

At Amazon we believe that every day is still day 1. We are seeking an experienced Mental Health Clinician to join our disability management team supporting our Mental Health Wellness (MHW) cases. This is an in office job located in Hyderabad India.

Join Amazons Disability Leave Services (DLS) team in building a world-class program delivering leave of absence disability and accommodation services globally. As a Clinical Analyst MHW youll serve as a vital mental health resource managing complex cases and ensuring optimal outcomes for both employees and the organization. The Clinical Analyst MHW serves as a clinical resource assisting the case managers providing clinical recommendations and co-management activities on STD and Accommodation claims that have a primary disabling behavioral health diagnosis.

This role will provide clinical expertise and serve as a critical link between leaves case managers and Accommodation specialists involved in disability and accommodation MHW cases. This role will facilitate medically sound decisions from a clinical perspective ensure absence and disability claims are administered optimally and deliver exceptional employee experience. Key component in this role is strong self-management skills a desire to knowledge share and an ability to translate medical consultation into favorable results for the company and employees.

The Mental Health Clinicians are expected to have a strong clinical knowledge understanding of ICD-10 DSM5 diagnostic codes understand how medical/Behavioral conditions impact functionality impairment and capacity and how it impacts the essential job functions of the employees at Amazon (Ability to apply clinical knowledge for absence management). In this role you will have the ability to effectively leverage upon your clinical expertise translate this expertise into consultations that will assist Amazon and our employees in successfully returning to work with or without medical accommodation(s) of work restrictions.



Key job responsibilities
Clinical Expertise & Case Management
Provide expert mental health case evaluations and clinical case management services across the DLS organization
Serve as clinical subject matter expert for disability leave and accommodation case managers
Conduct clinical analyses focusing on functional impairment and work capacity assessment
Co-manage complex behavioral health claims requiring specialized clinical expertise
Perform provider and or employee interviews and analyze clinical documentation
Develop and negotiate return-to-work plans with stakeholders

Collaboration & Partnership
Partner with case managers to optimize case management processes and outcomes
Build and maintain relationships with treating providers to:
Clarify clinical information
Understand recommended restrictions and limitations
Assess functional impairment severity
Facilitate return-to-work planning
Communicate effectively with physicians and healthcare providers at all levels
Communicate effectively with Amazon internal and external partners

Professional Development & Process Improvement
Deliver continuing education through mini-clinical lectures on behavioral health case management
Contribute to the development of clinical tools templates and protocols
Support process improvements under Clinical leadership guidance

Core Competencies
Exercise independent judgment and critical thinking skills
Manage complex cases with minimal supervision
Demonstrate strong problem-solving abilities
Maintain precise documentation and attention to detail

Travel Requirements
Up to 10% domestic and/or international travel


- Masters degree
- Masters or higher degree in Behavioral Health field e.g. MSW MA or MS in counseling or Licensed Professional Counselor (LPC) or Doctor of Psychology (PsyD)
- 3 years clinical work experience
- Current active and unrestricted license

- CLMS CCM or CDMS certification
- 2 years disability management experience (STD/LTD claims)
- Knowledge of U.S. FMLA and state related FML ADAAA ERISA EEOC OFCCP regulations
- Utilization review experience
- Experience in large organizational settings

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.