Installation Technician

Global Payment Holding Company

Job Location:

Lansdale, PA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Job DescriptionSummary

Provides Merchant on-site Point of Service (POS) hardware troubleshooting repair and / or replacement services as well as technical support and training for third party contractors. Provides operational support for all product roll-outs upgrade projects and returns and liaise with the Call Centre & Logistics group ensuring device operation and inventory control when closing an On Site dispatch (call).

Job Description: Installation Service Technician

The Professional Services position will provide installation and support services for our expanding customer base across all of our verticals; specifically in the areas of Restaurants Cafeterias Grocery Stores and other foodservice this role you will be required to develop an in-depth knowledge of our existing customer base Genius processes and hardware products.

Responsibilities:

On-site implementation of Geniuss foodservice technology solutions

Configure Genius solutions for installation including item and menu building

Provide USB peripheral installation and troubleshooting

Install configure and test third party interfaces (POS Merchant Gateways etc.)

Develop detailed product knowledge of the Genius product suite

Diagnose hardware software and configuration issues

Maintain and improve documentation related to installation and support procedures

Provide remote training to Geniuss customers

Interact with customers with a positive and encouraging attitude

Provide occasional evening and weekend support Knowledge Skills and Abilities: Must be comfortable with assigning IP addresses network troubleshooting and topology VLANs and subnets. May also need to terminate Ethernet cables and punch down cables.

Must be able to review software logs and find issues and suggest user and administration experience improvements

Skills

Proficiency in Microsoft Office Suite

Experience with USB peripheral installation and troubleshooting

Experience with remote access software and support

Experience with networking (physical and logical)

Experience with software QA

Database experience and understanding

Knowledge of graphic design and file formats

Strong leadership organizational and interpersonal skills

Excellent written and verbal communication skills

Ability to be resourceful and proactive in dealing with issues

Exceptional work ethic timely completion of tasks

Great attitude and enthusiasm

Excitement about our products

Requirements:

Minimum 3 years IT experience

Travel 75%-100% of each month

U.S. citizen or permanent resident

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .

Required Experience: