Manager, Licensing

The Role: We are seeking a Manager Licensing to join our team.

Location: Windsor ON. We offer full time in-office and hybrid flexibility.

Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique making us an industry trailblazer.

Why were different: In 2021 HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the worlds best companies to work for and their ongoing commitment to the growth development and wellness of employees.

Were about communities too. HUB/HCC is committed to a formal program HUB Gives that encourages employees to donate their time creativity and passion to community causes. We believe in contributing to where we live work and play.

Position Overview:
The Manager Licensing is responsible for overseeing the insurance licensing team at HCC. Working closely with HCCs HR Talent Acquisition Training & Development Teams and HCCs Principal Broker this role ensures that all individual brokers agents and corporate legal entities within the organization remain properly licensed in accordance with applicable provincial and federal regulations.

The Licensing Manager provides leadership direction and oversight for a team dedicated to managing licenses across all Canadian jurisdictions maintaining brokerage licensing for multiple distinct insurance brokerages and administering the internally developed BIMS license management system.

Key Responsibilities:

• Lead coach and develop the Licensing Team responsible for managing individual broker/agent and corporate licensing requirements across all provinces and territories.

• Assign and prioritize workloads ensuring timely completion of all licensing changes (applications cancellations modifications).

• Foster a culture of accountability compliance and service excellence.

• Oversee the maintenance and renewal of all brokerage licenses for multiple legal entities.

• Ensure licensed staff remain appropriately licensed to conduct insurance business including monitoring continuing education (CE) requirements where applicable.

• Update the IBAO membership directory

• Forecast license expenses

• Liaise directly with insurance regulators and industry associations to maintain compliance and resolve issues.

• Develop update and enforce standardized workflows and policies for licensing processes.

• Act as product owner for the BIMS license tracking system ensuring data accuracy reliability and enhancements that support the licensing and CE hours tracking functions.

• Partner with HCC software development teams and IT to improve automation reporting and integration of BIMS with other internal systems.

• Ensure compliance with provincial insurance licensing regulations across Canada.

• Monitor emerging regulatory changes and proactively adjust licensing processes to remain compliant.

• Provide regular reporting to senior leadership on licensing status risks and key performance indicators.

• Support audit and regulatory reviews by preparing and presenting required documentation.

• Partner with Operations and business unit leaders to ensure timely licensing support for staff onboarding and role transitions.

• Act as a subject matter expert on licensing requirements and processes for internal stakeholders.

• Contribute to strategic planning and execution related to licensing risk management and business continuity.

Qualifications and Experience:

• Bachelors degree in Business Administration or a related field or equivalent work experience.

• Minimum 3 years of experience in insurance licensing regulatory compliance or operations role within a large insurance brokerage or carrier.

• In-depth knowledge of Canadian insurance licensing regulations across all provinces.

• Experience managing team in a regulated environment.

• Strong leadership and people management skills with the ability to mentor coach and develop staff.

• Excellent organizational skills attention to detail and ability to manage multiple priorities.

• Strong communication and interpersonal skills with the ability to work effectively with regulators leadership and internal teams.

• Proficiency in licensing management systems; experience with custom-built or proprietary systems (e.g. BIMS) is an asset.

• Familiarity with insurance industry operations (P&C and Life) is a strong asset.

Salary Expectations:

The expected salary range for this position is $70000 to $90000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which include health benefits RRSP matching paid-time-off benefits and eligible bonuses and commissions for some positions. If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization.

The Perks:

• Group Health and Dental Benefits.

• RRSP Company Matching Program.

• Paid vacation sick and personal days.

• Employee discounts on personal home and auto insurance policies.

• Corporate discounts on gym memberships and other services/products.

• Company-paid Employee and Family Assistance Program.

• Health and wellness initiatives.

• Ongoing recognition programs and opportunities for advancement.

Our Commitment:

• An environment that fosters continuous learning and improvement.

• A leadership team dedicated to your growth and success.

• To listen. Our employees have great ideas. We implement them.

• Appreciation of your efforts. Every day.

Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you require assistance or accommodation during our recruitment process please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

#WeAreHCC

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