Field Coordinator Tuesday- Saturday split shift (12pm-8pm)

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The Field Coordinator will oversee the day-to-day responsibility of vendors operations of private bus service providers and in some cases MBTA buses to support emergency and planned subway and commuter rail closures. This individual is also responsible for oversight of contracted private bus operators who provide fixed-route bus service. This individual will be assigned an area supervising all contracted transportation personnel and MBTA personnel if needed within that area and ensuring the safety of passengers and employees through the enforcement of Authority standards and policies. The Field Coordinator will also provide assistance to MBTA Bus Inspectors Shuttle Coordinators Roadway Supervisors Superintendents and Operators when needed.

• Monitor expedite and control private bus service during rail diversions and for other bus service contracts.
• Monitor the performance of third-party vendors in the field and provide in-field instruction/direction as needed.
• Conduct checks throughout the system and maintain written reports/logs that capture data and vendor performance.
• Identify ways to improve productivity and service delivery.
• Assist in the development and installation of signage and Traffic Management plans controls and devices.
• Conduct site visits before during and after diversions to validate appropriateness accessibility and location of sites.
• Work collaboratively with other departments and external partners to constantly strive to improve and innovate on alternative service and customer experience during planned and unplanned diversions including customer technology and wayfinding.
• Responsible for vendor management ensuring contractors meet all service level agreements and contractual obligations.
• Responding or reporting to work as directed by supervisory personnel for emergencies extreme weather conditions or any other abnormal conditions that impair service or the safety of service twenty-four (24) hours per day seven (7) days per week.
• Must be available periodically to support planned rail closures and monitor implementation in the field or remotely of private shuttle service outside of regular work hours.

• Upholding the rights and interests of a workforce by ensuring the fair and consistent application and strict adherence to the rules regulations collective bargaining agreements (if applicable) and policies of the Authority including the EEO Anti-Discrimination Anti-Harassment and Anti-Retaliation policies.

• Drive a company or personal vehicle including buses to visit work sites and to assist at emergencies shuttles and/or events as needed.
• Use the transit service to reach work locations as needed.

• Perform all other duties and projects that may be assigned.

• A high school diploma or equivalent (G.E.D.) from an accredited institution
  
• Three (3) years of experience in Bus Transportation Field Operations.
• Related experience in a supervisory role.
• Current fulltime status.
• Valid drivers license.
• Strong organizational and analytical skills.
• Proficiency in Word Excel Database PeopleSoft or Mainframe applications.
• Excellent customer service skills.
• Ability to provide internal and external customers with a courteous and professional experience.
• Willingness to work any shift and/or location as assigned or directed.
• Availability to work twenty-four (24) hours per day seven (7) days a week.
• Ability to supervise and work effectively with a diverse workforce.
• Successful applicants must have the English language skills required for the effective performance of the position.

• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• Bachelors degree from an accredited institution in Business Transportation or a related field.
• Valid Class B Commercial Drivers License (CDL) or a valid Commercial Learners Permit (CLP) with general knowledge air brakes and passenger endorsements.
• Experience as a former Instructor Dispatcher Inspector or Supervisor of Transportation or Logistics.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.