Salesforce Lead Business Analyst
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
Own business analysis stakeholder alignment and basic team leadership on a highvisibility customerfacing Salesforce program for an online pharmacy / patientsupport organization. Translate complex HLS workflows into clear testable requirements across Salesforce Core Health Cloud (HLS) Service Cloud and Data Cloud. Validate software requirements drive UAT and ensure delivery quality without focusing on pharmaceutical CSV/GxPclinical validation. Act as the daytoday clientcontact forrequirements and release readiness while guiding a small BA/QA pod to consistent auditready outcomes.
Key Responsibilities
- Requirements & Process Design: Elicit document and manage user stories acceptance criteria and process maps across contactcenter prescription intake benefits verification refills and case management.
- Software Requirements Validation:EstablishRTM and coverage from business requirements to functional/nonfunctional tests ensuringscopeclarity and change control for Salesforce features (FlowsOmniScripts LWC Apex Data Cloud activations).
- UAT & Release Readiness: Plan and run UAT; define entry/exit criteria; coordinate defect triage; prepare go/nogo packets and business signoff.Create necessary documentation as outlined by the customer to provide evidence of proper planning and coverage for deployments.
- Delivery Quality:Maintainstandards templates and definitionofdone across BA/QA deliverables; review story quality test coverage and evidence for auditability (nonclinical).
- Stakeholder Leadership:Facilitateworkshops/playbacks; align pharmacists/ops care teams IT and compliance; escalate tradeoffs in simplicity usability risk and maintainability.
- Agent & Prompt Design (Optional but Preferred): Partner with product/engineering to specify intents instructions grounding context and evaluation rubrics for SalesforceAgentforce; define agent test scenarios (positive/negative guardrails) and success metrics.
- Data Cloud Use Cases: Work with data teams on streams identity resolution segments and activations; ensure privacypreserving test data strategies and PHI safeguards.
- Team Guidance: Provide daytoday direction to2-3testersand 4-6 developers; coach on backlog hygiene story slicing and stakeholder communication; coordinate with PM/Scrum Master.
- Continuous Improvement:MonitorSalesforce/HLS releases; adjust backlog and regression suite; codify lessons learned into templates and playbooks.
Required Qualifications
- 7 years in Business Analysis / Product Owner roles including 3 yearsonSalesforce programs.
- Proven experiencevalidatingsoftware requirementssettingRTM and driving UAT for Salesforce (FlowsOmniScripts LWC Apex integrations).
- Handson with Service Cloud contactcenter workflows and Health Cloud patient/case management; familiarity with Data Cloud concepts.
- Strong facilitation and clientfacing communication; ability to lead small pods andmaintaindelivery quality standards.
Preferred Qualifications
- Salesforce certifications (Business Analyst Administrator Platform App Builder); HLS Cloud and Data Cloud credentials a plus.
- Experience specifying and testing Salesforcealigned agents (Agentforce) including prompt engineering and guardrail design.
- Experience in working with projects withexecutivesstakeholder visibility
- Exposure to telephony/omnichannel accessibility and performance considerations in customerfacing programs.
Working Model
- Agile/Scrum delivery; distributed onshore/nearshore/offshore team; close collaboration with PM/Scrum Master Architects and QA Lead.
- Primary onclientsite or remote with periodictravel;acts as the daily voice to business stakeholders for scope quality and release readiness.
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.
