Service Advisor
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Job Location:
Orland Park, IL - USA
Yearly Salary:
$ 70000 - 90000
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Service Advisor Mercedes-Benz of Orland Park
Salary: $70000 $90000 per year
Location: Orland Park IL
Experience Level: Professional / Customer Service / Automotive
Elevate the Drive. Elevate Your Career.
Mercedes-Benz of Orland Park is looking for a Service Advisor who understands that luxury isnt just about the carits about the experience. As part of the family-owned Fields Auto Group we dont just fix vehicles; we build lifelong relationships through our Fields Five core values: Safety Integrity Courtesy Presentation and Efficiency.
If you are a high-energy professional who thrives in a collaborative fast-paced environment and has a passion for world-class service we want to meet you.
What We Offer
We believe our employees are our greatest asset. To support you we provide a comprehensive benefits package and a culture that promotes from within:
Financial Security: 401(k) Plan & Competitive Pay ($70k - $90k).
Health & Wellness: Medical Dental Vision Disability and Paid Basic Life Insurance.
Work-Life Balance: Personal Time Off (PTO) and Paid Training.
The Fields Perks: Employee vehicle purchase plans discounts on products/services health & wellness programs and Saturday Lunches provided by the dealership.
Your Role: The Face of the Service Lane
As a Service Advisor you own the customer experience. You are the conductor of the service departmentbalancing technical needs with premium hospitality.
Luxury Concierge: Oversee the flow of the Drive Lane ensuring every guest receives a prompt and polished greeting.
Problem Solver: Translate complex repair needs into clear transparent explanations for vehicle owners.
Efficiency Expert: Manage technician schedules and distribute work to ensure the shop runs at peak performance.
Relationship Builder: Take personal ownership of every inquiry (phone or in-person) to ensure no customer is ever mishandled.
Qualifications
Personality: Organized friendly and naturally helpful.
Communication: Fantastic verbal and written skills; able to explain technical concepts simply.
Professionalism: Well-groomed appearance consistent with a luxury retail environment.
Leadership: Demonstrated ability to manage processes and collaborate with others.
Requirements: Must have a valid drivers license (acceptable driving record) and be willing to undergo a pre-employment background check.
Physical Requirements & Environment
Activity: Regularly standing walking and moving throughout the dealership; ability to lift up to 40 lbs.
Technical: Ability to test drive customer vehicles; comfort working in a shop environment with moving mechanical parts and moderate noise levels.
Vision: Close vision and depth perception are required for vehicle inspections.
Ready to join the Fields Auto Group family
Apply today to start your journey with Mercedes-Benz of Orland Park. We are an equal-opportunity employer and value diversity in our team.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Cashier- Receptionist We are seeking a Cashier/Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls in...
