DSS Specialist II-UVA Medicaid Unit (Albemarle)

This position is assigned to the UVA Medicaid Unit at the UVA Hospital. Performs complex clerical administrative and technical work within an inclusive team environment; duties may be varied and based on program mandates and policies. Performs related work as required under the general supervision of a unit/department supervisor. Demonstrates extensive knowledge of department division or unit policies procedures and services. Ability to communicate services and offerings to otherprofessionals and the public.

ESSENTIAL FUNCTIONS:

Prepares prints and distributes a variety of documents that may include highly confidential and time sensitive information including case-related or financial information;
Answers routine correspondence for supervisor; receives opens and sorts mail; assists with bulk
mailings; schedules meetings and appointments and administers calendar;
Codes invoices and processes expense forms for payment;
Collects and enters unit/department-related information into a database. Maintains database and
keeps information current;
Meets/greets/screens customers/visitors. Answers questions and provides information. Answers
unit/department phones takes messages and provides responses;
Operates a variety of office machines; may maintain inventory of materials supplies and/or
equipment. Serves as the first contact for office equipment maintenance
Coordinates activities of unit/department;
Responsible for a variety of routine and complex administrative or semi-technical assignments;
Serves on agency management teams community and other multidisciplinary teams;
Prepares agendas and other documentation for meetings including meeting minutes;
Prepares edits and disseminates a variety of time-sensitive legal and/or public documents;
Collects unit data and prepares reports for manager review;
Maintains contracts and documentation for service vendors and providers;
Responsible for entering rates into the Financial System;
Assists in resolving difficult customer-related issues;
Elevates difficult questions and callers to the next level when necessary;
Performs related tasks as required

EDUCATION AND EXPERIENCE:

High school diploma supplemented with related clerical or administrative experience OR any
equivalent combination of training and experience which provides the required knowledge skills and
abilities;
Workers in this position are required to drive and they must meet the eligibility requirements of the
Countys safe driver policy;
The candidate may be subject to criminal history and central registry background checks

PHYSICAL CONDITIONS AND NATURE OF WORK CONTACTS:

Workers must be willing to travel occasionally overnight and may be required to assist in managing
emergency shelters for the public;
Works with the public; works typically in an office setting and/or telework;
Involves frequent walking or standing and light lifting. Regular operation of office equipment and
occasional operation of vehicles. Daily contact with clients and families and the community.

Remote Work:

This position is eligible for a hybrid remote work schedule that is in compliance with the Countys Remote
Work Policy and meets the operational and service needs for the position. All County staff must maintain
residence within the Commonwealth of Virginia.

EVALUATION:

Performance will be evaluated on the ability and effectiveness in carrying out the above responsibilities.

Contact Information:

For questions related to this posting please contact: Kiersten Trader

email: