Call Center Sales Operations Manager Verizon
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join the innovative team at OneTouch Direct as a Call Center Sales Operations Manager and play a pivotal role in driving excellence in our sales operations! We are dedicated to fostering a positive working environment that enables our team to thrive while providing unparalleled service to our clients.
Key Responsibilities:
- Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency.
- Develop implement and refine operational processes and procedures to improve sales execution.
- Analyze sales data to identify trends opportunities for improvement and actionable insights.
- Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals.
- Train and develop team members to ensure effective execution of sales strategies and operational protocols.
- Monitor performance metrics and provide regular reports to management on key performance indicators.
- Identify areas for automation and technology needs to streamline processes.
Requirements
- Bachelors degree in business management or a related field.
- 3 years of experience in sales operations or management within a call center environment.
- Strong leadership skills with a proven track record of managing and developing teams.
- Exceptional analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders.
- Proficiency in CRM software reporting tools and Microsoft Office Suite.
- Ability to thrive in a fast-paced results-oriented environment while managing multiple projects.
Benefits
- Full-Time Hours: 40 hours per week schedule
- Supportive Environment: Classroom training plus ongoing support for your success!
- Great workplace: Daily and weekly incentives to create a fun competitive and rewarding environment!
- Benefits: Health Care Plan (Medical Dental & Vision)
- Culture: Diverse welcoming culture with Employee Resource Groups
- Referrals: Refer a friend and earn up to $2000 per person!
Required Experience:
Manager
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
About Company
At OneTouch Direct (OTD) , we do things differently. We provide a high-energy, culture-focused environment where we consistently recognize top-performing employees for their hard work. We have been partnering with our Fortune 500 Clients since 1998, and we continue to expand our busin ... View more
