BDC Service Supervisor

Maple Shade, NJ - USA

Monthly Salary: $ 72950 - 103955

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Holman is a family-owned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

The BDC Service Supervisor is responsible for overseeing the day-to-day operations of the Business Development Center and directly supervising its employees. This role ensures compliance with organizational policies while driving team performance and customer satisfaction. The position involves managing staff monitoring productivity and implementing strategies to achieve departmental goals. This is a hybrid position based in New Jersey.

Key Responsibilities:

Supervise and support BDC Coordinators in applying knowledge and skills effectively.
Assist in establishing strategic goals and action plans for the BDC.
Develop and deliver motivational and incentive programs while ensuring adherence to personnel policies.
Train BDC Coordinators on processes policies and procedures.
Contribute to script development and call-handling strategies.
Monitor team productivity and quota levels; recommend policy changes or training as needed.
Create and distribute weekly/monthly schedules for the BDC team.
Monitor equipment performance and report needs for upgrades or replacements.
Prepare productivity reports including monthly appointment show reports.
Attend meetings with dealership management to review opportunities for expanding BDC functions.
Assist with performance reviews recruiting development and work planning.
Handle escalated calls and assist with outbound and inbound calls when necessary.
Complete payroll and resolve payroll-related issues promptly.
Conduct periodic one-on-one coaching sessions with team members.
Maintain punctual regular and consistent attendance; lead by example with professionalism.
Perform other duties as assigned.

Qualifications:

Bachelors degree (B.A.) or equivalent combination of education and experience.
1-2 years of management or supervisory experience preferred; dealership experience a plus.
2-5 years of customer service experience.
Strong working knowledge of Microsoft Office programs.
Excellent time management and organizational skills.
Ability to work under pressure and manage multiple tasks effectively.
Strong verbal and written communication skills across all levels.
Sound decision-making skills and adaptability to change.
Willingness to work extra hours when needed.

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At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays Bereavement and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health vision dental life and disability insurance and 401(k) with company match. Our time off benefits include Paid Time Off (PTO) paid holidays bereavement and jury addition we offer paid pregnancy and parental leave and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills experience relevant education or training and geographic location starting in the range of $72950.00 - $103955.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate assist with or enhance any part of their application materials (including resumes cover letters written and verbal responses and images) or during any stage of the interview process. We value genuine original work that reflects your personal experience skills and communication style. As part of our commitment to a fair and transparent evaluation process please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are a person with a disability needing assistance with the application process please contact

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

Manager