Operations Specialist

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014 Checkrs innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100000 customers including DoorDash Coinbase Lyft Instacart and Airtable.

Were a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.

About the team:

Truework recently acquired by Checkr provides access to crucial employment and income information needed for mortgage loans apartment rentals background checks and more. We are disrupting a $5B industry dominated by legacy incumbents with a better product and intense customer focus. Within Checkr Truework operates independently allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

About the role:

The Operations team is at the core of Trueworks product fulfillment engine. As an Operations Outreach Specialist you will be directly responsible for completing manual verification requests a critical step in delivering our core product. You will serve as a key driver of revenue by ensuring verifications are completed accurately quickly and in compliance with all standards. This is a high-impact high-volume role that demands precision professionalism and persistence. Youll be engaging directly with employers payroll providers and HR contacts to obtain verification data and ensure delivery of time-sensitive products that drive customer satisfaction.

What youll do:

• Own the end-to-end manual outreach process to fulfill employment and income verifications ensuring fast and accurate product delivery
• Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
• Conduct discovery and validation work to identify accurate employer contacts ensuring data integrity and preventing fraudulent or incomplete verifications
• Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation
• Navigate internal systems and workflows to complete and submit verifications within defined SLAs
• Collaborate cross-functionally with Customer Support Quality and other teams to escalate complex issues and contribute to process improvement

What you bring:

• 1 year of experience in outreach contact center sales fulfillment or other customer-facing roles; startup or high-growth environments preferred
• Exceptional verbal and written communication skills with a proven ability to persuade and problem-solve via phone and email
• Strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment
• Self-starter mindset with a drive to hit productivity and fulfillment goals
• Deep sense of ownership over customer and revenue-impacting work and a commitment to data security confidentiality and compliance in every interaction

What youll get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation and opportunity for advancement
• 100% medical dental and vision coverage
• Up to $25K reimbursement for fertility adoption and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

At Checkr we believe a hybrid work environment strengthens collaboration drives innovation and encourages connection. Our hub locations are Denver CO San Francisco CA and Santiago Chile. Individuals are expected to work from the office 3 days a -office perks are provided such as lunch four times a week a commuter stipend and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds including those whose histories are impacted by the justice system in accordance with local state and/or federal laws including the San Franciscos Fair Chance Ordinance.

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