Hotel Arista Front Office Supervisor
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Job Location:
Naperville, IL - USA
Monthly Salary:
$ 20 - 22
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
If you strive to be The Best we want to hear from you! Apply today at Hotel Arista
Department: Front Office
Reports to: Front Office Manager
Status:Hourly Non Exempt
Compensation Range: $20-22/hr commensurate with work experience education relevant qualifications and skill level.
Additional Requirements:Must have availability to be scheduled weekdays weekends and holidays. Morning shift mid-shift and evening-shift required.
Role Summary:
The Front Desk Supervisor is responsible for supporting front office leadership in delivering exceptional Forbes-level guest service while ensuring smooth daily operations of the Front Desk. This role leads by example supervises Front Desk Agents resolves guest concerns with professionalism and discretion and upholds brand Forbes Travel Guide and hotel service standards at all times.
Key Responsibilities:
Guest Experience & Service Excellence
Department: Front Office
Reports to: Front Office Manager
Status:Hourly Non Exempt
Compensation Range: $20-22/hr commensurate with work experience education relevant qualifications and skill level.
Additional Requirements:Must have availability to be scheduled weekdays weekends and holidays. Morning shift mid-shift and evening-shift required.
Role Summary:
The Front Desk Supervisor is responsible for supporting front office leadership in delivering exceptional Forbes-level guest service while ensuring smooth daily operations of the Front Desk. This role leads by example supervises Front Desk Agents resolves guest concerns with professionalism and discretion and upholds brand Forbes Travel Guide and hotel service standards at all times.
Key Responsibilities:
Guest Experience & Service Excellence
- Deliver warm anticipatory and personalized service aligned with Forbes Travel Guide standards
- Act as the primary escalation point for guest concerns resolving issues promptly and courteously
- Create memorable guest experiences through proactive service recovery and attention to detail
- Maintain lobby presence and professional demeanor at all times
Front Desk Operations
- Supervise daily Front Desk operations including arrivals departures room assignments and cash handling
- Ensure accurate guest profiles preferences and notes are documented in the PMS
- Monitor room inventory VIP arrivals and special requests in coordination with Housekeeping and Management
- Ensure compliance with all hotel policies procedures and safety standards
Team Leadership & Training
- Lead coach and motivate Front Desk Agents to meet performance and service expectations
- Assist with onboarding and training new team members
- Provide real-time feedback guidance and corrective action when needed
- Ensure proper staffing coverage and assist with scheduling as directed
Communication & Coordination
- Serve as a liaison between Front Desk Housekeeping Engineering Bell Staff and Management
- Communicate VIP arrivals service recovery cases and operational updates clearly and professionally
- Complete shift reports pass-on logs and required documentation
Forbes & Brand Standards
- Uphold and reinforce Forbes Travel Guide service principles and standards
- Participate in ongoing training and readiness for Forbes evaluations
- Ensure appearance language and service delivery consistently meet luxury standards
Minimum Qualifications:
Education
- High school diploma required; college coursework or equivalent experience preferred.
Experience
- Minimum 23 years Front Desk or Guest Services experience preferably in a luxury or Forbes-rated hotel
- Previous supervisory or lead experience strongly preferred
- Strong knowledge of hotel operations and PMS systems (Opera preferred)
Skills
- Must possess a valid Drivers License and a clear motor vehicle record
- Excellent communication problem-solving and leadership skills
- Professional appearance and demeanor at all times
- Ability to multitask and remain calm in a fast-paced environment
- Flexible availability including evenings weekends and holidays
Physical Requirements
- Must be able to walk and stand for up to 8 hours a day with or without reasonable accommodation
- Must be able to bend stoop squat and stretch to fulfill job duties
- Ability to lift up to 25 lbs if needed
Benefits Offered:The employer offers the following benefits to eligible employees in this position. Waiting periods hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.
- Major Medical Plans Dental and Vision Insurance - single or family options available at employees election
- Basic Life & AD&D - 100% employer paid
- Short-Term Disability - 100% employer paid
- Supplemental Life AD&D Critical Illness Accident and Disability single or family options available at employees election
- 401(k) Plan & Matching Program
- Employee Assistance Program
- Paid Leave Time (up to 40 hours/year)
- Paid Time Off (PTO)
- 9 Paid Holidays/Year
- Paid Jury Duty Time
- Paid Bereavement for immediate family members
- Partially-Paid Parental Leave
- Hotel/Restaurant Discounts
- Pet Insurance
- Incentive Programs
We are an equal opportunity employer and make employment decisions without regard to age race religion national origin gender disability veteran status genetic information sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify or if you believe that your employer has violated its E-Verify responsibilities please contact DHS. Experience:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify or if you believe that your employer has violated its E-Verify responsibilities please contact DHS. Experience:
Manager
Key Skills
- ENT
- Electronic Security
- Access Control System
- Accounting & Finance
- Cardiac
- Food & Beverage
About Company
CityGate Centre at Rte. 59 & Ferry Rd. is a LIVE, WORK, DINE, PLAY, STAY community that brings the sophistication of the city to the serenity of the suburbs with a Forbes-recommended hotel, a selection of restaurants, a 4-Star spa, salon & fitness center, luxury apartments & more. It ... View more
